Hucknall Smile Centre - Nottingham

Miriam P.

I always had a wonderful experience with the Hucknall Smile Centre (Portland Road Family Dental Centre) over the past 6 years. The entire team is always friendly and professional, making me feel completely at ease during my visit. I've always been able to get through on the phone and never had a problem booking appointments. Lisa on the reception is amazing and makes you feel comfortable. My dentist, Dr Hallen, is an excellent dentist and explains everything clearly, which I really appreciate. They are also fantastic with kids, creating a comfortable and positive environment. I highly recommend this practice to anyone looking for an exceptional dentist.

C O.

Unfortunately, it seems unless you speak to two particular receptionists and/or see one of three particular dentists and their dental nurses, or you are a private patient, your experience is negative.

Initially I saw a wonderful dentist who went on maternity leave then I saw her husband equally wonderful, who also left the practice. It was all downhill from there. I saw a very rude dentist that I asked not to ever see again. Then was moved to another who was pleasant but didn't communicate or explain things and when I asked questions, seemed to be offended.

The wait for appointments was 3 or more months which is not great when you're in pain.

My daughter who should be entitled to free NHS care had to be seen as a private patient. Considering she was only 2 years old no attempt was made to relax her and it lasted all of 3 minutes.

Another issue is when you call the practice and are left on hold for 12 minutes and then cut off. This has happened repeatedly.

I decided to leave and join another practice a bit further away who have been amazing! I got my daughters teeth checked again and it was done thoroughly while making her feel at ease. My treatments have all been completed within 8 weeks.

Nicole P.

I chipped my tooth on 3 days ago & I managed to get an emergency appointment for today & my tooth is fixed & better than ever! The colour match is perfect & my tooth looks better now than it did before. Arjun is very professional & Megan the nurse made sure I was comfortable the whole time. 10/10 experience would recommend

Christine C.

Had 2days appointment with Dr adeeba waited just 2 days. She is kind friendly and put me at ease straight away. She is very knowledgeable and answered all my questions and had time 4 me. I am 77 and finally need dentures. She discussed all options and she left the choice to me and didn't push me away from NHS into private as you might expect. She really did care 4 me as a person and not just another patient. I look forward to getting it all done. We'll done.

Renée F.

Was seen a few days ago by Dr Marie and Ella, very highly professional and the cleanliness of the surgery was up to a high standard. I was made to feel very comfortable and I no longer have dental anxiety.

Rachel D.

Really good dentist. My dentist always explains what he's doing thoroughly and why, and gives good advice on caring for my teeth. Very friendly dental receptionists. Very pleased I'm with them.

Daniel B.

Absolutely fantastic service! Adeeba is great, she made me feel very comfortable and at ease strait away and kept me updated all the way through with what she would be doing next and an a idea of what to expect. I wouldn't want anyone else doing my teeth. 10/10

Tanvir H.

i just got shouted at ? asked me for date of birth and then ended the call without even letting me answer. Raised her voice so loud i felt scared. 2 months waited for appointment and last minute the dentist calls in sick and now need to wait another 2 months.
16:20 pm
3rd April Thursday.

Now the receptionist is purposely not picking up my calls. When she did she just hanged up straight away.