Horsted Health Club - Uckfield

June G.

We enjoyed our day here! The staff were friendly and attentive, especially Amber (thanks again for allowing us to reschedule after we had to cancel at short notice). The pool was large and relaxing with lots of loungers and bean bags, sauna & steam room were ideally located poolside. The tranquillity lounge offers a relaxed vibe and another steam room next door. We would have preferred more essential oils in the aromatherapy room. A quick trip to the well equipped gym and then Afternoon tea in the Hotel — delicious, especially the scones. Overall, a relaxing day at a reasonable cost. We will return!

Clare L. (.

We stayed recently at the hotel for a short break so got to use the health club as hotel residents.
The dressing rooms are clean and large with separate cubicles for dressing after showering.
It was a shame that when we were there the jacuzzi was out of order but this wasn’t a major issue as the indoor pool was fantastic. Really large and a great temperature for swimming lengths. The only issue I’d raise is that we did have to wait a while for our rhassoul mud treatment and there were no clear instructions on what to do as it was self led. I ended up asking but it still wasn’t clear but we enjoyed the treatment nonetheless and our skin was left feeling super soft afterwards.
There is a lovely looking cafe in the spa which had a festive afternoon tea on offer but we didn’t get a chance to use this whilst we were there. All in all, I’d say that the spa facilities are good, especially for a hotel spa but staff did seem a little preoccupied / busy.

Kristin M.

Overall for a spa day, not worth it.

Pros: lots of facilities, sauna, steam and pool are nice

Cons: facilities are not super nice, it’s definitely not what you think of when you think luxury. The place is also extremely cold and the robes they give you are paper thin.

Treatment - mud room
Do not pay money for this. The facility you have this in is NOT any sort of nice hamam feel, you have to sit on cold tiled surfaces after you apply the mud to the body. Before the mud you can exfoliate yourself with salt, but every single tap or shower in the room is freezing cold. Then, you can hit a button for steam and randomly after about 15 minutes it shoots down freezing water. Then, to rinse all the mud off (which I didn’t notice any benefits from) you have to stand under a freezing cold shower. Do not pay money for this.

Facial - again, treatment room was freezing. I had to have five towels on me (they don’t offer blankets at all and certainly nothing warmed) to even try to be able to relax. The facial isn’t really for skincare, it’s for relaxation so I wouldn’t expect much from the skin aspect. I also wasn’t taken through any of the products used so I have no idea what was put on my face. Not worth the money at all.

Joanne B.

Lockers not working or hair driers not working. no shower gel. Had to take my bag clothes into the pool side.
Not a very hood spa experience I was for.

Jennie

Used to have a membership but cancelled as got fed up with paying £80 pm when many people just walk in for free and use the facilities. Zero security measures, can just walk straight through to changing rooms, and then straight through to pool. Never saw anyone cleaning, showers always disgusting. Jacuzzi frequently out of use. Had the avocado on toast and something cracked my tooth. The list goes on, more of a stressful experience than a relaxing one. Very good gym facilities however, and usually not busy. But again people just go in for free.

Yanko S.

We wanted to try the gym and pool area but were not allowed to do it because it was after 6pm, although they shut at 10. We called twice beforehand to check if we can do a trial and were told it’s absolutely fine, we just need to get a daily pass. We drove all the way from Brighton, got there just before 7 pm and only then were told that we can’t book a daily pass after 6, although there was only one person in the whole pool. Really poor service.. we were planning to get a membership, but not anymore if we can’t even try the facilities after work…

Marianne K.

Showers is the ladies changing rooms are very dirty at the end of the day.
Two weeks ago there were no toilet rolls in any of the women’s toilets at 9pm. Would be nice if they would clean around the swimming pool as it’s very slippery and it’s as if you walk an a thin layer of alguae.

paul S.

BEWARE BEWARE BEWARE
After several emails I finally managed to arrange to go back to view cctv footage to see if helped find out who stole £560 out of my wallet but they conveniently seemed to have lost it so wasting another 3 hours of my time
Butt whilst there I did manage to get into member only areas ( changing rooms ) with ease and without being approached by any staff very poor security measures as long as they got your money they don’t care past that point