Honeyman Group Ltd

This company has the worst customer service I have ever experienced. After placing the order for a test to release kit (over 150 pounds), I needed to get in touch for some further info but nobody ever got back to me. I have called multiple times and stayed in line waiting for over 25 minutes. I have sent emails, I have sent voice messages, I have even tried to use they're automatic chat. Nobody ever got back to me. I have tried for over a week now. it seems they just want your money and don't care about what happen after. SAVE YOUR MONEY AND STAY AWAY FROM THIS COMPANY!

Would give 0 stars if could. I received my pack through for 2 day return to UK test. It advised that I needed to activate. entered my DOB as shown on instructions DD/MM/YYYY and my barcode. It came up invalid date? When I asked web chat its automated service saying DOB needs to be entered without the /. When I take out the / it is telling me invalid date? Still waiting for customer service human to get back to me. Dreadful!!! Could have gone with a cheaper Company

I wanted to give no stars. All verbal contact avenues refer you to the website which displays page not found. Website does not recognise email address given at payment stage (although my email managed to receive a receipt!!) to reschedule my appt. This company is utterly incompetent with regard to customer service. I'm trying to cancel my test and get a refund - I won't hold my breath. Been trying for 3 weeks to contact them!!!

The kit for Day 2 post arrival was defective and so I couldn't get a kit until Day 3 . I had difficulty getting the two tests activated because the system didn't recognise my details so I had to go through webchat each time. A long tedious process.The Day 8 result is still not out and I have finished day 10. Now they are saying we might have to wait 48hrs after arrival at the lab for postal deliveries. Why accept to sell more kits than you can cope with?

Ordered a day 2 Amber list country test and they charged me but never send me a reference number for the passenger locator form. 12 hours before my flight I still did not know my reference number and they ignored my emails and their hotline is deactivated. I had to find a different test provider that would send me a reference number at short notice or I would have not been allowed to board my flight back to the UK. Disgusting customer service! Don't book there!

Wrong reference number in their email almost cost me hundreds of pounds and left me stranded in Norway as I couldnt get boarding pass without it. Finally found asecond email from a different company with a valid code. Shambolic, zero customer support online.

1 star is far to good! Should be able to minus stars. Tried to contact via email and voicemail numerous times with zero response. Happy to take my money but not respectful to reply to paying customers queries!! Avoid avoid avoid!