Hollybrook Medical Centre - Derby

Sharon P.

I had and appointment yesterday 11/6/25 at Hollybrook Medical Centre. I had medical issues with my disabled brother before setting off for my appointment. Our drive over from Alvaston also met with traffic issues and I fully expected to be turned away. However, Angie on reception and Warren listened and showed great empathy to the situation I had found my self in. Both went above and beyond and my appointment was honoured. I can not praise them enough, their service and manner was exemplary

Rebecca L.

I miss the days of having a doctor assigned to you. When I was little, you booked to see your doctor, they knew you and your family. Now you can't even be sure to get the surgery you book at.
You can't get appointments and have stopped over the phone or walk in. I didnt need an urgent appt just one to discuss medicatiin and even though they admitted there were ones in the future and I was stood in front of them, they wouldn't book. The online system is switched off after a certain time and then appointments are around 8 weeks away.
Staff have no empathy
A nurse refused medication referred by a consultant - I had to go back and get it private.
After I had a full hystorectomy they missed my prescription for medication and because it was going to go over the weekend was advised I go to the walk in centre and told me I should have came sooner. I came straight from surgery before going home.

Sunil F.

Brilliant service from the surgery lately. Good signposting from the reception team to the correct service. Excellent online booking system with good flexibility. Had a couple of excellent and high quality consultations where I felt listened to and was given excellent advice, treatment plans and offered follow up. Exactly what I need from my GP practice at the moment, than you Dr Khalil and Warren Day.

Val X.

Worst GP ever, they're the biggest jokers out in Derby.. Don't even allow you to select a tel appt. Lazy reception roles are being given to those that can't be bothered to pick up the phone. Been waiting for nearly 40 mins just for the call to end after

Tom M.

This is a lovely, clean, modern building, I wasn't waiting long and everyone had a smile. Really lovely service.

I saw Diniwe, the mental health nurse and she was absolutely amazing. She paid attention to my medical history notes, made me feel very welcome and was very understanding of my position. I could not have asked for more.

There are so many bad reviews on here but I get the impression that most of these are reflecting the stress that the NHS is under from a national level, rather than poor services specific to this practice.

Sarah K.

Hollybrook Medical Centre has demonstrated a shocking lack of care, compassion, and responsibility towards its vulnerable patients. Their failure to provide proactive support to my grandma, a 93-year-old housebound woman, led to unnecessary suffering, severe health deterioration, and ultimately her avoidable death. Despite clear signs that her condition was worsening, the practice failed to intervene, ignored critical warnings from district nurses, and left her without proper medical oversight. To make matters worse, their complete disregard for the family’s concerns—both during my grandma’s decline and after her passing—shows an appalling level of negligence and indifference. Over a month has passed since a formal complaint was submitted, yet the practice has failed to respond, further highlighting their lack of accountability and respect for their patients and families. This is not just incompetence; it is a failure of basic human decency.

Amrit K.

Everything is totally rubbish with this place.
To getting an oppointment, changing meds, getting injection ordered, they love stooping your meds without any contact with you, etc I could go on all day. think you get the gist.
🤦🤷🤯😤

Darryn M.

It gets one star as Angie on reception and the clinical staff are excellent. Unfortunately it looks like the people who run the business are only interested in the profits. Now have to book appointments online and even with heart issues they have no appointments available. What a waste of time.