Herrington Medical Centre - Houghton le Spring

Address: Philadelphia Ln, Houghton le Spring DH4 4LE, United Kingdom.
Phone: 1915842632.
Website: herringtonmc.nhs.uk
Specialties: Public medical center, Medical Center.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilet.
Opinions: This company has 43 reviews on Google My Business.
Average opinion: 3/5.

📌 Location of Herrington Medical Centre

☎️1915842632

⏰ Open Hours of Herrington Medical Centre

Monday: 8:30 am–6 pm
Tuesday: 8:30 am–6 pm
Wednesday: 8:30 am–6 pm
Thursday: 8:30 am–6 pm
Friday: 8:30 am–6 pm
Saturday: Closed
Sunday: Closed

Overview of Herrington Medical Centre

Herrington Medical Centre, located at Philadelphia Ln, Houghton le Spring DH4 4LE, United Kingdom, is a key public medical facility. With a phone number 1915842632, patients can easily reach out for assistance. For those interested in learning more, their website herringtonmc.nhs.uk provides detailed information about services, hours, and patient care.

Location & Accessibility

Situated in a conveniently wheelchair-accessible area, Herrington Medical Centre ensures that all patients, including those with mobility issues, can visit without hassle. The centre boasts a wheelchair-accessible car park, wheelchair-accessible entrance, and wheelchair-accessible toilet, demonstrating its commitment to inclusivity and patient comfort.

Services and Specialties

As a public medical center and medical center, Herrington Medical Centre caters to a wide range of healthcare needs. Their specialties include providing general medical care and treating various medical conditions under their supervision.

Patient Experience and Opinions

Patients have left glowing reviews, with many praising the centre's accessibility and the personal touch shown by the staff. Opinions on Google My Business reflect a generally positive experience, with an average rating of 3/5. Testimonials highlight the friendly and helpful nature of the staff, particularly mentioning Dr. Romberg as a standout GP with genuine care for his patients. Many express a desire to continue their medical care at this practice despite potential changes in location, underscoring the trust and satisfaction of regular visitors.

Recommendation for Prospective Visitors

If you're considering healthcare options in Houghton le Spring or surrounding areas, Herrington Medical Centre is definitely worth considering. Their commitment to accessibility and the personal care shown by their staff create an environment where patients feel valued and heard. While the average opinion is a modest 3/5, the overwhelmingly positive feedback about individual experiences, especially with Dr. Romberg, suggests that the quality of care can be exceptional. We highly recommend visiting their website herringtonmc.nhs.uk to book an appointment or simply get more information. Their accessibility features and positive patient reviews make them a reliable choice for your medical needs.

👍 Reviews of Herrington Medical Centre

Herrington Medical Centre - Houghton le Spring

Luke L.

5/5

I joined this practice a year or so ago. Never had an issue contacting the surgery or getting an appointment either same day or within 7 days for non-urgent.

All the staff have been friendly and helpful.

Dr. Romberg is certainly a standout GP. A lovely fella with a genuine care for his patients. I will be requesting this GP from now on!

Barry W.

5/5

The Dr's at the surgery are amazing. The care I have been given over the last ten years has been amazing. I am moving area and just wish I could keep coming to this practice.
They talk to you on a personal level and not like they are robots.

David P.

5/5

Never had an issue in 25 years. Of course it isn't easy to get an appointment: they're stretched like every other surgery. However, I've always found the admin staff and clinical staff to be polite and efficient. Also, a number of these reviews seem to be commenting on the pharmacy next door rather than the surgery... they're two separate businesses.

Edward H.

1/5

Never been good, but the past year the practice has been horrendous. Receptionist can't get information correct, prescription items removed because they were not ordered enough (trying to save having items not needed costing the service money), and prescriptions are fully paid for. Advised to order items online when they are not available on the online prescription service! Changed practice after the last encounter, would advise others to do the same. It's a joke when the answer phone says they are here to help!

Chloe A.

1/5

Absolutely disgusting service the pharmacist have no patience and the lack of respect is horrendous, I have been going to the same doctors for years and it is only getting worse! Me personally working with customers in my job I know that you categorically can not speak to customers in that manner!

Tracey

1/5

Some of the receptionists at that practice need a lesson in customer care. Forgot to order1 of my tablets which was due along with my other monthly meds. My daughter dropped them off after work so I only realised late Rather than help me she spoke very condescending to me. I explained I can't go the weekend without the medication her answer phone 1111, ring an ambulance or go to A&E..this is just after 4.40pm I rang 111 they refer me to the pharmacy, pharmacy says Dr needs to sign it off they can't help. So ring Dr back she tells me she listened to the original call again making me feel like.an.idiot and instead of a quick talk with a Dr to get it sorted my options were the above. I check and meds have now been issued after 6pm which I now can't collect until Monday!? Woud name.and shame but I have manners.

Craig M.

4/5

UPDATED REVIEW

So after my last appointment my doctor...

(seen a few doctors from the practice during my treatment who have all been great)

mentioned that he had noticed the Google reviews had not been great recently and noticed mine within the bad ones. He asked kindly if I could help with my opinion and why I left a 1 star review, which I thought was a touch of class.

Clearly the Dr's do care and are willing to engage the patients to make the practice better, something I've never experienced at other practices. I did mention again my thoughts on reception as I personally believe this is where I've only experienced any problems myself. I'm hoping to see a future improvement as the care from the Dr's have been great during my recent treatment.

*ORIGINAL REVIEW*
A little bit let down today and i think its honestly down to just one person. Some receptionists go above and beyond. Some just want you off the phone and that's happened 3 times now. I've lost my bag with my medication in, as it stands I will have to wait 7 days to see or speak with someone to get it sorted. When I ran out of medication before, the receptionist managed to arrange over the phone with a Dr to issue more.

Elday D.

1/5

This medical centre is the worst they have no nurses on site.
And if the doctor's isn't in they will cancel your appointment and not even have the decency to offer you an alternative.
If you're looking to register for a doctor's look elsewhere.