Haxby Surgery (Haxby Group) - York

Haxby Surgery, also known as Haxby Group, is a well-established general practitioner and doctor's office located in York, United Kingdom. The surgery is conveniently located at Address: Haxby & Wigginton Health Centre 2 The Village, York YO32 2LL, United Kingdom. Patients can easily get in touch with the surgery via telephone at Phone: 1904928008. Additionally, more information can be found on their website, Website: haxbygroupyork.nhs.uk.

Haxby Surgery offers a range of medical services, making it an ideal choice for those seeking comprehensive healthcare. The surgery is wheelchair accessible, with ramps, parking, and restrooms available for those with mobility issues. It is important to note that an appointment is required for consultations, and new patients are welcome to register.

The surgery has received a total of 52 reviews on Google My Business, with an average rating of 2.7/5. Although the rating may seem moderate, it is essential to consider the individual experiences and needs of each patient when evaluating the quality of care provided.

Haxby Surgery boasts several key features that make it an attractive choice for patients. These include:

1. Experienced medical professionals: The surgery employs qualified general practitioners and doctors capable of addressing a wide variety of health concerns.
2. Accessibility: With wheelchair accessibility and convenient parking, the surgery is easily accessible for patients with mobility issues.
3. New patient registration: Haxby Surgery accepts new patients, allowing individuals and families to establish long-term relationships with their healthcare providers.
4. Appointment system: An appointment-based system ensures that patients receive dedicated time with their healthcare providers, promoting efficient and personalized care.

Reviews of Haxby Surgery (Haxby Group)

Gary Lewis

2/5

So after a range of blood tests, PSA, cholesterol, diabetes etc I get the results that all are borderline and need to speak to a doctor. So I wait a week and I am not contacted. So I go online and ask to do just as it said’ speak to a doctor’.
A bit of a side issue but why does the online booking system not work outside working hours or at the weekend? Surely that’s the whole point of it!
Anyway a week or so later the reception/back office team call me to say that I will get a phone appointment in 3-5 weeks and the issue was with my cholesterol and everything else was ok, but they would probably discuss going on to statins.
the phone call a point was actually planned for about two weeks time. When I got the call it was difficult to hear the doctor and he had done zero preparation and was confused as to what the issues were. He eventually mentioned cholesterol but decided there wasn’t a problem. I will get another batch of tests done in. 6 months to see if there is any change. In essence I could have got a better idea of any issue using Google.

Francine

2/5

Rang for a same day appointment for husband - within an hour we had confirmation of one available in the afternoon for which we were grateful.
A prescription was processed to be sent electronically and we were advised to pick up an x-ray form from reception which we did. Decided to go then for the x-ray. 1and 3/4 hours later we left with no x-ray being taken as the form was incomplete. The radiographer was apologetic and tried her best to rectify the problem by contacting the surgery a number of times - to no avail as they didn't answer!! We went back to the surgery, receptionist could see the problem and said she could re-do it - as the X-Ray Department had already told him they would sort it we left it at that. Husband then went to pick up prescription only to find the Pharmacy hadn't received it. Back to the surgery to be told the Doctor had only part completed it and it had not been sent. Urgent request was sent to Doctor and we finally picked up the prescription at 19.30!!!
X-Ray Department have been brilliant and they have booked an appointment for him having received the correctly filled in form.
The afternoon was a total waste of time with someone who is highly vulnerable and has mobility issues spending a longer time in hospital when it wasn't necessary.

Gus Hughes

1/5

Poor contact. Long delays and waits at all times. Waited 8 weeks for an appointment, only to be sent off to Nimbus Care in Acomb. Now needing a repeat appointment as the treatment didn't work and facing another 5 week wait.

Karen Williment

1/5

Hmmm. I added a one star review a few days ago which seems to have disappeared, but it was definitely there on the 22nd June ? Is someone is removing negative comments?

D Grando

5/5

Having autism means I have great difficulty reaching out for the support or help I need, yet these guys make it easier, way easier. Never had an issue from initial phone call to appointment always satisfied.

Vicky Brabbs

5/5

I completed a klinik form at 7am today for my daughter, we had an apt at 9am and I collected her prescription at lunch time.
Brilliant efficient service and excellent care. Thank you.

Rob Love

1/5

Rubbish organisation at the vaccination clinic on Saturday. 45 min wait for a 10 minute slot appointment all because they let all the walkins come in when it was supposed to be pre booked slots. No apologies, from staff for the wait. No organisation into getting more people queuing in out of the rain. Because of this ridiculous decision to let the walkins, with no one separating out the people who followed procedure and booked from those that didn’t. What was the point of booking! It caused horrendous traffic problems on the road outside. What’s happening to the Haxby practice it’s getting worse and worse

jane henderson

5/5

I rang the surgery on behalf of my elderly mother who was extremely low on some diabetic medication. They sent the prescription straight down to Huntington pharmacy. I also asked if they could add it to her on line list of repeat medications
which they also did.
? Well done- I was most impressed and very grateful for everything they did as were my elderly parents.