1/5
This surgery should be reviewed. I have a chronic autoimmune illness and can never get help when I need it. Today I was on hold for 41 minutes for the receptionist to tell me the phones were not busy and it was strange! They won’t offer me an appointment on the phone, said I must use the online service, but I explained I can’t login as their website instructs and then they just said try the NHS app. What frustrates me is that I was talking to the receptionist who was fully aware of my condition and referral from the hospital. If there are appointments why not just book me in? They also never have my test results and without fail will direct me to the hospital, who always tell me it’s untrue and unacceptable that the GP wastes their time as they always get sent a copy, and honestly it’s a wild goose chase sometimes. Incompetence like this means I have absolutely no faith in the service and I need it right now having this new chronic condition. More than once I’ve cried after hanging up the phone to them because I know they’re just not bothering to do their job. The doctors only seem to care about meeting NHS guidelines and have no thought for patient experience. Another example of their lack of care was the GP sending me away after barely looking in my throat when I knew I had tonsillitis, then the very next day the fever got worse and the doctor at the walk in centre took five minutes to look and tell me I had severe tonsillitis and needed a three week course of high dose antibiotics. Over two years its been terribly upsetting to consistently get terrible care from the first port of call. Incompetent receptionists and uncaring GPs have left me at my limit, hence why I’ve written this long review. If you are able, I highly recommend you avoid this GP at all costs. If you have a serious condition you won’t feel safe in their hands.
