Green cross surgery - Sheffield

Merlin A.

1. It is really difficult to get appointments if you are working - there are no after 4 appointments on the app even though surgery open till 6 many days, the evening appointments can only be booked if you call on the day in morning and this is not always possible when working..

2.There is no way to message gp via nhs app as this service is not enabled - so even for simple queries a appointment is required

3. The on the day appointments open after 8:30am on the app, and this is a very busy time e.g. school drop off or morning rush to work, by the time you get round to calling or logging in via app all day appointments are gone.

4. Feedback although given has not brought on many changes or if there were changes this is often not communicated

Watson T.

fantastic service and follow up excellent duty of care made me feel they were with me ever step of my treatment thank you to all the people involved.

Karen S.

Absolutely useless. Went to see the OOH GP who told me to make a further appointment with a nurse at my GP practice in a fortnight's time. I go into do this to be told by the receptionist who has obviously got loads of medical experience she is wasted doing the job she does (that is me being sarcastic) that it's a doctor I need to see not a nurse. So I see a doctor only to be told I need to see a nurse in 10 days time to have my ears syringed. Surely a nurse could have told me that. So I turn up for the appointment this morning its booked for 08.30 but its 08.40 before I get called in. If I had turned up late they would have turned me away but they think it's OK to make you wait. Then she tries to get out of syringing my ears. I don't think so. Talk about attitude. And only giving 1 star as it won't let you post with none

Katie T.

Fairly new to this surgery, can honestly say they are amazing! Each dr i have seen have been fantastic, take their time to listen.
Always get an on the day appt through the app. So glad i changed surgery.

Denise C.

What is the point, I have been trying to get an appointment for 4 days. When you ring you get an automated message saying “there are not enough receptionist to take your call, ring back later” so I went into surgery to try and make an appointment and by 9.20am they had all gone. I couldn’t even get a phone appointment. The receptionists just direct you to the walk in centre. In my opinion, why don’t we opt out of doctors surgeries and just have more walk in centres. I phoned the walk in centre and they couldn’t have been more helpful. The jobsworths that are medical receptionist eh! 🤔

Thomas L.

Can't get an appointment to save my life even ringing 88 times from 8:29am - 8:34am, couldn't get through to anyone until the end time when I got through to an automated voice telling me all on the day appointments are taken already! It's outrageous, I'd like to put a higher rating for the doctors that are good at what they do, but other than that the place needs tearing down and starting fresh!

burling N.

Nice one Guys .What's happening there I need an answer. This morning My Mrs called in to book a telephone consultation At 0830 on the dot. This is for our 11 year old Son.27th in the Q in a matter of seconds and told bluntly after nearly 40 minutes waiting to be answered later there's no more appointments available today I'm afraid to say this is not expectable. Your system does not work and its unfit for purpose and your management need to sort out this disgraceful mess. This isn't the first time its happened to us.

Claire S.

Shocking practice I'm no longer a patient thank goodness but I have members of my family who are and the service is disgraceful wouldnt send my dog to this practice. They don't follow instructions when asked to do certain things re going choose and book which is patient choice not Doctor choice cause they don't agree with it. Shame I can't give this practice minus 1000. Wants shutting down