Eynsham Medical Centre - Witney

Joe H.

My partner arranged a doctor's call yesterday and didn't get a call. Tried to get in contact again today (in queue for callback) and still nothing. Awful service.

Ruth

This place is extremely frustrating. When you asked to be called but you get a text which you can’t reply to. This means you have to ring the receptionist to pass on a message. You then get another text, so you then have to ring the receptionist once again. This goes on and on and on. Seems a stupid way to run and creates more work for the people who get paid minimum wage. Even the receptionist said they are just the messenger as texts don’t give enough information and you never have a way to respond. They are getting extremely frustrated by this so called, good system. I’ve had to make 8 phone calls in the last 2 days and my referral still hasn’t gone to the correct place.

Call back system doesn’t work. Waited nearly four hours for a call back. Tried to ring back but they wouldn’t allow my phone to ring as I was on the call back system. My Dad then phoned from his phone and got through to the receptionist in less then 2 minutes but yet you’re not meant to loose your place in the queue which seems to be a complete lie.

Multiple times, the E Consult is not picked up (in the last 20 months), so you then have to ring saying, no one has answered me by the time they said E Consults are picked up. This then creates more work for people who get paid less because the Doctors who get paid a lot more, aren’t doing their jobs properly.

pauline U.

I rarely use the GP and only when necessary. This week both I and my husband had need of them. On both occasions reception staff really helpful kind sincere manner. And on both occasions we were seen same day treated and advice given. Both of us grateful for such a service

staldeano1

Extremely poor service, contacting this centre is impossible and requesting information and service is not even possible without financial assistance.

My example is, I requested a medical consent / fit to work form for a new employer. This practice refused to even acknowledge my request until I paid them for my details. To add to my frustration they didn’t even forward it on to my new employer (stated clearly in the instructions) causing further delays to my employment.

It is such a shame small ineffective practises like this, hold a noose around the community that needs them the most.

Jay K.

I originally started with the 'online consultation' form, which was quick and easy to submit. I got a response the next day, asking me to book and appointment with Dr Zhao, and a link to do so - again, extremely quick and easy. When I arrived for my appointment check in took 30 seconds, and despite my fear that I'd be waiting a while due to the waiting room being full, I was actually called in within 5 minutes. Dr Zhao was super friendly, efficient, and I was leaving with my answers 15 minutes after arriving. Probably the smoothest GP experience I've ever had.

Peter C.

Very good service . I have always found the quality of the doctors to be first class. Prompt action when needed for both myself and my wife when needed.

h W.

Worst medical centre. They have their phone system on a loop which does not allow you to get further. I once rang from my as I left Oxford and I was one the holding message for 45 minutes. As I arrived in Long Hanborough and walked into to the reception area both receptionists were having cup of teas and were talking to each other. That was still in the old surgery. When I questioned them about it they said that it is not 'ringing at their end- how strange'.
Trying to ring them again today, same issue..ongoing loop with useless messages and it does not record you chosen options. Is there anywhere one can report them?

Ashton B.

When calling, you're forced to listen to a very long message and at the end, are told to hold for anything else, yet the message only repeats itself again.

You're also told to use the online services (and receive a text about this as well) and this wouldn't be a problem if the website wasn't so utterly terrible, diabolical, completely and utterly impossible to use and not intuitive at all, or disabled friendly.

Why there can't be a simple "send us a message" function, is beyond me.

As such, you have no choice but to call and wait to speak to reception, which can take a very long time indeed.

They will try their best to answer your query, I'm sure, but when you are waiting for a call back or anything else, you not only have to put your life on hold, waiting for the phone to ring with bated breath, but they might not ring at all.

They seem unable to dispense medication automatically on a schedule, nor can I get the medication and products I need in the required quantities.

I still haven't been able to "register" for services, and have been going back and forth for some time.

The fact that I've run out of some items, doesn't seem to be treated with any urgency, either.

Nor are they seeing any patients unless absolutely necessary, I am told, but what with the barriers to entry and obtain any services whatsoever, I would be surprised if they were seeing anyone at all.

What is absolutely infuriating is the misinformation that you are given constantly.

Highlights:

"Call the dispensary, they'll be able to help you"

The dispensary is a voice only message, no option to leave a message, and only open at certain times.

Or, they will call you and ask you to call them back. They do not provide a contact number, thus you have to go through the tediously long options all over again, speak to the reception, who you hope will pass on a message.

Then you have to wait by the phone to ensure you don't miss them.

Another absolute kicker is medication can be put on automatic ordering, but can only be collected from the local pharmacy.

No explanation as to why it can't be sent to an online pharmacy of your choice to be delivered.

Clearly, your life and what you have to get on with is immaterial.
Regrettably, it has been a terrible experience thus far.

Needless to say, a complaint will now be filed, but I do not expect things to get better or change.

I'm given to understand that Hanborough and Eynsham are part of the same "group".

“Abandon all hope ye who enter here”