Everest Health Partnership - Sherard Road Medical Centre - London

Evelyn D.

The practice manager Adele is extremely rude and unprofessional. It’s appalling that this level of customer service is one to be expected by the NHS. You provide your feedback about their mistakes and inconsistencies. Have evidence of it in writing. They speak over you, don’t listen and have the nerve to say “whatever”. It’s unclear whether they have a poor level of education so that’s the only word in their vocabulary they have available, but it’s definitely inappropriate. The NHS is a sinking ship because of people like this. Disgusting

Alice

I couldn’t get an appointment at my old gp for over a year. I got an appointment here instantly. Great reception staff and a very impressive doctor (Dr Lee) who was on time and gave great advice. Thank you!

Manny N.

Sherard road branch

Updated: my mother went to the GP in person at 8am and she was able to book an appointment. She was booked in for the range of blood tests she'd asked for and said the doctor she saw was friendly and attentive.

It seems like once you can get an appt booked in, they do take care of you.. however, until that point, their service still needs improvement.

Suzanne H.

I had to make a call for my 82 year old father for an appointment only to be told that appointments can only be made via e consult which my dad would never be able to.
I had trouble accessing the e consult myself so had to call the surgery.
The receptionist, I think her name was Denise, was extremely helpful and did the e consult with me over the phone. I would give 5 stars for Denise’s help but only 3 stars to the surgery’s method for we can no longer make an appointment by phone.
This will cause distress and further complications for the elderly who are simply unable to adapt to this system. I feel at least and I plead for the elderly to be able to call and make their appointments over the phone?

Zoe P.

Recently left this surgery due to bad skills from the reception staff. I called in because the Econsult wasn’t allowing me to request my emergency auto injector, staff just keep telling me to do an econsult. You can’t just book appointments everything has to be done online since covid! Before Covid was ok but since they just don’t seem to want to help!!
They have no table manner and will always tell you to do an econsult.

Maria H.

Only given 1 star I would give zero if I could . My son has autism and Adhd . He has to have medication everyday . I have nothing but trouble getting he's medication. The doctor never puts the prescription through . Always having to fight to get it . They have no duty of care . I will remove him as soon as possible. I will a complaint also to PALS.

Jay R.

Useless doctors here, been chronically ill with what was supposedly fibromyalgia (Get to that bit later) for the last ten years plus and been suffering ever since COVID in March 2020. Jobcentre was asking me for sick notes until my next assessment (normal procedure) doctor starts moaning saying he can't give me as he doesn't know if I have fibromyalgia (but yet a specialist diagnosed me and they have all my records and see me coming in an out the surgery every week since covid/long covid), my medical records are right Infront of him but apparently he cant do it. If I can't ask my doctors for a sick note for my chronic illness wtf else am I meant to ask the pope? I would work if I was well but I'm too fatigued to do anything, I really wish I wasn't and then this ediot wants to make me feel a type of way asking for a sick note when I'm chronically sick. Now lets get to the second part. Ive been complaining of worsening neurological symptoms since 2020, doctors keep sending me away telling me its anxiety and depression, my short term memory fades away, my urine flow loses all power, going outside gets too bright, canker sores in my mouth, ridges on my nails, nerve pain all over. I'm going down hill week by week. Your depressed take these tablets (make me ten times worse) I know its not that somethings wrong, I ask for all my medical records, I notice my serum b12 is 198 folate below 4 in 2022 (the times I'm complaining of all these new neurological symptoms and the range is 197-771 but they failed to notify me. I frequently eat meat so why would my levels be so low. The guidelines say I should of been tested for PA, intrinsic factor, MMA and be put on every other day injections but they fail to tell me. I learnt about b12 and noticed I had every one of the symptoms. I got some injections and a few things improved, told a doc there about this and they said my b12 was sky high its not that (no shit the serums sky high the guidelines say testing is meaningless! after injections are started. You don't be 2 years+ b12 defic and heal 2 years of damage with 2 injections no matter how high the bloods now show. (They have an awful lot to learn about b12 and ought to read the guidelines because their actually damaging a lot of people.) Any doctor that thinks someone can be b12 defic for years with many neurological symptoms with a level as low as 198 and then think having one injection that now takes your level to 1000 and that now you should be denied treatment needs to lose their licence. Did that one injection heal 2 years of damage then? It doesn't, if they read the guidelines they would know retesting is meaningless and you go by symptom improvement. So where are we now, I went to a private specialist that deals with b12 and iron deficiencies and he said I have most likely been defic for ten years plus and questions my fibromyalgia diagnosis. Said he treats people for anything under 300! mine was 198! (Note also their ranges are totally messed up, one part of the country maybe 100 lowest another may be 300, postcode lottery and you can easily have symptoms lower end of the range, in Japan having a b12 under 500 and they start talking about dementia!!! Somewhere I was deffo heading lets hope treatment starts working. Checkout the book "Could It Be B12?: An Epidemic of Misdiagnoses" (they should read it too), before you let these incompetent doctors here ruin your life. The private docs asked they test me for PA, instinct factor ect something they was meant to do 2 years ago! lets see if they start following guidelines and giving me proper care. Urine flows improving after a few injections but supposedly that was anxiety too. Do they not know the bladders made up of mostly nerves? Shocking. https://www.nice.org.uk/guidance/ng239/chapter/Recommendations https://onlinelibrary.wiley.com/doi/full/10.1111/bjh.12959 READ THE GUIDLINES and stop failing people!

Ben T.

I have been registered here for about 12 months now and have found the staff helpful, supportive and approachable in all interactions I have had with them. Their eConsult submission process helps get information to them but additionally they are also happy to help over the phone.