Energie Fitness - Bethnal Green - London

Bari

Excellent gym and facilities! Ever since the new ownership, I’ve seen big upgrades in the facilities and a clear investment has been made; I get the feeling that they care about their members’ experience. I also like that they are now offering weekly boxing sessions and it’s a great atmosphere to work out in! Great location and opening hours too! Highly recommend.

Danica M

I’ve been a member of Energie Bethnal Green for around a year now & really recommend it if you’re looking for a gym that is affordable, has the things you need, and staff who are approachable, down to earth & will help you out if you are like me and don’t know what you’re doing. Big shout out to manager Mike & PT Kiefer who have gone above and beyond to support me on my fitness journey and Lauren who is always there to greet me with her energy and motivation! <3

Carla Ferrusca

My happy place! Big space, clean and machines are always available. The staff is pretty cool, specially Kiefer ? always brings the good vibes

tanner 9

I have been a long time member of this gym, perhaps since its inception at this location. In that time, I’ve enjoyed my journey. I’ve had periods of success trying to improve my fitness and body. I’ve met so many like minded individuals and staff over the years whom I cherish for the memories created.

This gym is franchise based business and about 18-12 months ago the previous franchisee sold the business. Since then, this gym has been getting worse. It’s true that staff are pleasant and the equipment is mostly available for folks to undergo their respective workouts.

The negative based observations I’ve had over the course of 18 months are as follows:

1) Staff whilst friendly seem preoccupied with staying in the office rather than at the front desk. I understand that staff camaraderie is essential, however sometimes people are standing for minutes to be let in or to be spoken to. Some staff are also bringing their pets to the gym. This is not a guide dog but a pet. This is a safety concern and sets the wrong impression to staff and members.

2) This gym use to have a communal jukebox which was a great addition at the time although members use to spam their preferred genre sometimes! The communication music is now controlled centrally via the office I’m guessing from a premium Spotify account. The general playlist is acceptable, however sometimes staff tend to play songs with the N word which I abhor considering the times we live in and the social/civil struggles around the world. I find it baffling that staff cannot select censored editions of these songs.

3) Staff are not bothered to enforce rules. Particularly, they are not speaking to members who constantly leave equipment lying on around on the floor. Gyms are hazardous by nature, but you would think that staff would try to follow health and safety rules to minimise accidents.

As I’ve said, this is a gym which is close to my heart, but I will seriously consider leaving if improvements are not made, especially as a PureGym is opening nearby and it will cost less per month to subscribe to.

Good luck Énergie Fitness Bethnal Green, I hope you read my message and sincerely take steps to address my concerns.

Anastasija Jankevic

Avoid this gym. Have been a member for years, but started getting awkward when two out of three machines I used regularly stopped working properly. It would reset the settings about every minute unless set as default, making me almost fall off several times. Reported it multiple times at the gym, but nothing got fixed for over a year. Stopped going as it was too annoying trying to use my fav machine, but still was paying a membership fee. Tried to cancel and got forced to pay more, even though the reason got explained. The answer from a member: "I think it got fixed now". Too little too late. Never coming back.

Mayra Gramani

Sad to see I'm not the only one facing issues when trying to leave the gym. I cancelled my membership months ago - MONTHS (!!!). Yet, they keep charging me every month. Every month I have to ask for a refund and ask for them to actually CANCEL my membership - which they guarantee they have done - until the following month comes and I have to do it all over again. Honestly, if you're looking for a gym in the area, I'd go to fitness for less - never had a single issue with them, should have stayed there and not fallen for energies fitness 'promotions'

Davide Iacca

Rude staff, avoid at all costs

After deciding to cancel my membership, I was informed that I needed to pay for an extra month or face a £20 fine. To avoid the fine, I spoke to Mike, one of the employees, on June 25th. He assured me that my direct debit was set up again to handle the payment.

Despite this assurance, the direct debit did not go through. Consequently, I received an email stating that I now had to pay the £20 fine. Following this, your employees contacted me, asking me to come in person to settle my outstanding balance. I visited the gym on July, the 5th, only to be told once again by Mike that I could not pay my balance in person. Instead, he stated I needed to wait for the £54 to be processed and then I would be refunded £20.

Given the unprofessionalism and inconsistency of your staff, I have no confidence that I will receive the £20 refund despite my good intentions of paying my balance in advance. All I want is to pay the £34 I owe and end my association with this gym. This whole experience has been incredibly frustrating, and your staff has not been helpful or accommodating in the slightest.

Sára Chilton

I liked the gym itself, well facilitated until you decide to leave which they make very difficult and misleading.

I first contacted the gym on 1st July in person to try to cancel my membership from 31st July. The staff said they will give me an email address to contact for cancellation only if I leave them a good review.... Already a very questionable approach. I sent an email to that address to cancel my membership on 4th July, didn't receive a reply for a few days so I sent another message to their Instagram on 6th July. I never received a reply to that either. So again I went in in-person to request a cancellation, they told me they gave me the wrong email address to begin with. So I sent another email to that new email address. On the 11th of July I finally received confirmation that my gym membership was finally cancelled. Then I received an email today 1.5 months later that I owe them £32 because my membership is only cancelled from end of August and I'm due payment for the whole of August. I was told that they require a 30-day notice with cancellations and I told them 28 days before only. Given it took me 4 multiple attemts to try and cancel and it was their fault for giving me the wrong email address in the first place, they really should have been more understanding and let those 2 days pass. But most importantly I'm furious that I was not told about my cancellation taking place from today earlier because I lost out on a whole month of gym access which I would have otherwise used, had I known that my cancellation is from August not July. I feel totally robbed and misled by the staff and safe to say I won't be coming back or recommend anyone to Energise Fitness ever.

Reading the recent reviews I'm not the only one who's been having issues with cancellation and getting fees. Do yourself a favour and avoid this gym.