Elvet Dental Practice - Durham

Paul H.

My wife and small child contacted surgery the day before appointment to be told that as our dentist had left the surgery we had to make alternative arrangements. No advice, help or even an apology by the receptionist. Bet she was great as the first innkeeper in her nativity. They still haven't contacted me either.

Mark G.

After several years with this practice I received a blunt phone call call to inform me that my appointment in December has been cancelled and I need to find another dentist. Whilst I understand the difficulties of recruiting a replacement NHS dentist, the manner in which I was informed was disappointing. No attempt to ask if I might consider becoming a private patient, no apology, no suggestion where I might try. Disappointing customer care but pleased to report that another dentist has been found

Georgia W.

Elvet Dental Practice were AMAZING today. I think I rang every dentist in Durham, including 111, to try and get an emergency appointment with no joy. I just about lost the will to live when these guys got me a slot the same day and were brilliant. The friendliest, most welcoming practice I have been to and I will definitely be staying and recommending to anyone. Thank you SO much!!

Malcolm F.

Received a call in October advising that the practice could no longer offer me NHS dental services and I should look elsewhere for treatment. Nice! So far finding an alternative NHS provider proving to be a real challenge. I always thought dentistry was a profession. Clearly I have been proved wrong.

Ray T.

I have been with this dentist for the past three years and Terrie the dentist has provided a regular and consistant gold standard in caring for me. Her professionalism and dentistry would shame other practices.
Unfortunately Terrie has just left and I have been bluntly advised by reception staff to look elsewhere, despite one other dentist remaining in the practice.
Having contacted Health Watch they consider this action unjustified, especially when there has been no default on my behalf.

Mauro B.

My family and I came for a visit. It was a first visit for my son while my wife and I were mainly interested in knowing if we had any cavity.

The dentist was a very nice lady and we really appreciated how nicely and professionally she was.

Unfortunately the second part of the visit was horrendous.

The main reason is that I preferred to do not do the dental cleaning for personal reasons (in fact I was unwell) and the lady who was assigned to do it was very judgmental and without asking she booked another appointment for me to do the cleaning.

When we ended up to pay they charged me with the cleaning plus a filling that they assumed (again without asking) I would have done with them.

Overall it was an annoying and depressing experience which I do not recommend anyone else to have.

M. A.

My wife and I have been coming here regularly for our checks, and the service all the way from reception staff to our dentist Terri (and her nurse/assistant) has been very professional and friendly. Would recommend this practice without any hesitation.

Daniel H.

Cancelled family registration with one week before appointments for 2 children. Told can’t recruit replacement dentist. What kind of leadership is this? Shocking behaviour from a such an established practice.