Cotswold Face & Body Clinic - Cheltenham

Francesca S.

Fabulous as always, the laser treatment has definitely had an impact, no more shaving. Always a joy with Georgie, love having a chat with her and she's very thorough.

bethany S.

Staff are lovely, I had some skin issues and they rescheduled my appointment as wanted to make sure I got the most out of my treatment. Very clean and tidy.

Happy with the results of my treatment

neon K.

I came for my first ever whitening session today with Lorna. She was absolutely amazing, she put me at ease from the second I walked in, she made me so comfortable checking I was okay at all times and even bringing me a blanket and heater to check I was comfortable. She explained everything throughly and made sure that I was at ease with the information and after care, she assured that I was happy with the results and we managed to raise 18 shades in one single session. So happy with the results and would reccomend to anyone! I'll be smiling all day

Zoe F.

Once again, beautiful session, from Emma. I had a Facial, loved every minute. Had many sessions over the year, from massages to facials, always book another session. Can't thanked Issy and Emma enough, always feel refreshed. Love the products and treatments, nothing is too much trouble for them, even if I've had to reschedule an appointment.

Becky K.

Georgie has been lovely and really informative. The treatment was quick, easy and I was made to feel comfortable throughout.

Rebecca C.

My laser treatment at Cotswold Face & Body clinic has been absolutely fantastic. Compared to other well known companies, this laser treatment has been significantly less painful and I really wish I had come here sooner. Very professional, kind and also very understanding when an emergency got in the way of my appointment and they rebooked me straight away. If you are wondering where to go for your laser treatment, or any other treatments, definitely pick here!!!

Karen L.

Highly recommend, customer experience is my day job and this salon is ultimately accommodating of every need or request & accompanied with fantastic laser results. I will be back time and time again. Please don’t hesitate to book in.

Korina T.

Today I had an infuriating experience at this place, largely due to the owner's shockingly unprofessional behavior. After confirming my appointment, the owner asked me twice within a few minutes two days before the appointment, to change the time. Despite the hassle, I agreed to the changes since I do understand things happen.

Only 1.30 hour before the appointment sent me a map link to find the location, but it was completely inaccurate. As someone unfamiliar with the area, I found the maps leading me to different, disorienting places. The instructions from her in the message were also too confusing to be of any real help. I spent 30 frustrating minutes ( I arrived in the area 20 minutes before my appointment -I like to be punctual) wandering around, trying to locate the place. Despite knowing I was on my way, nobody answered the phone when I called the provided numbers for assistance. Nor the owner’s number or the business’s number.

Eventually, a staff member noticed me walking around, clearly distressed, and approached me. By then, I was too upset to go ahead with the service. To make matters worse, the owner later left me a voicemail “to talk this through” and was implying that it was my fault for not finding the location, completely ignoring the fact that I had been trying to reach out for help the entire time or taking any accountability for the fact she didn’t get any precautions for incidents like this happening especially when expecting a new client. She kept saying they are a small business which I totally get but brushed off the fact that since there’s someone allocated to me for the time being I should be able to reach out to them if something happens before the appointment.

The staff that tried to calm me down, I think her name was Emma? She was wonderful! She said she had no idea about the last-minute changes to my appointment or that I had been trying to contact them. The complete lack of communication and responsibility from the owner is staggering.

I strongly recommend avoiding this place. The owner's unprofessionalism, confusing instructions, and lack of accountability made the experience anything but relaxing. I hope the person who helped me finds a better place to work in the future. If you are looking for a massage place you’re better off finding a more reliable and professional establishment for your massage needs.