Companion Care - Scarborough - Scarborough

Lisa Tong

JOAO ALVES REVIEW.❤️❤️❤️
This review is for our fantastic vet Mr.Joao Alves, who sadly was recently forced to resign. Since his departure the CARE from companion care vets has gone.
Joao was a gentle and kind man with a genuine passion for helping animals, and their owners .
It is due to Joao that two of our cats are still alive. We have missed you terribly!
We are so sorry for what has happened to you this year, and although we have been unable to give you any support at a time when you really needed it. We have remained loyal to you and left companion vets.
I hope you read this, and know the following : You are important
:You are greatly missed
:You made a huge difference

We wish that you are treated much better in the future, you deserve so much more than what you have just received.
Such unfairness and sadness.
Our little family send you lots of love.
Willow (biggie) ❤️
Luna ❤️
And slim Jim Olive ❤️

Siobhan Macmahon

Prefer to award No Stars.
Today Wed 19/06/24 I have cancelled the
‘Health Plan’ for all 3 of our elderly dogs.

This Pets at Home / Companion Care / Vets 4 Pets is little more than a Corporate Business.

The company have ‘removed’ the wonderful vet Joao Alves on 20/02/24,
not a single word has been conveyed to us the regular customers.
Often no locum vet is available.!
On Tuesday 18 th June our oldest dog aged 17 needed potentially life saving vet care due to her rapidly deteriorating condition.

At 14.20 hrs I called the vet practice and I was informed that no appointment is available.
I went in person to the vet practice to discuss with the vet , and It was noticeable that there was not one client or ‘patient’ in the waiting area nor in the 2 consultation rooms.

I had left my little sick dog in the car waited when asked to do so outside the consulting room and then I heard voices and realized there was not a pet in there , I knocked & opened the door, The vet, the veterinary nurse, and the healthcare assistant were student front of the computer screen.

I was given no advice for guidance about my dog and when I became angry and said that this is totally unacceptable considering we’ve been registered with the practice since 2015
Suddenly I was Informed that this locum vet is not refusing to see my dog,
BUT they will provide an Emergency - out of hours appointment at an extra cost .!!!
The so called Health Plan 2 appointments with vet & also vet nurse appointments are null & void.!

Till now we the customers have not been informed that the Corporate Company have ‘removed ‘ our vet Practice vet Joao Alves who has been the in- house vet / venture partner vet since we joined the practice in ‘Sept ‘15.

We have received exemplary service from Joao and the Team at the practice since ‘15.
Now when faced with an emergency my little dog has been let down.

The so called ‘Health Plan’ has totally failed our little dog in her hour of need.
She is an elderly Cairn Terrier has never had health issues , the fact is that our Vet Joao Alves would certainly have provided her an urgent consultation and respected the fact that she has 2 un used appointments available according to the Health Plan.
The cruelty meted out to our little dog and the cruelty to myself in this emergency situation is immeasurable , and it is unconscionable.

This Corporate Business is similar to those Water Companies whose only concern is
profit profit profit.

Disgusted , totally disgusted.
Our 3 dogs are now registered with another Independent Vet practice in Scarborough
Little 17 year old Cairn has received treatment today from an excellent lady vet AND no emergency extra charge.
The standard vet consultation charge at this vet practice approx 1 mile distance, is substantially lower than at Pets at Home
BUT
It’s not only about cost
The veterinary care provided todaywas second to none.
It is an independent practice.
I shall avoid Corporate Vet Businesses in future.
Bad for partner Vets
Bad for our Pets
Bad for us the paying clients.

Sharon Mackley

Companion care vets in pets at home Scarborough are amazing Jon the very & his wonderful team can't praise highly enough I have 4 rabbits 3 cats & 1 dog so as you can imagine we sometimes have emergencies . They are friendly helpful supportive always there to help & guide you I personally would trust Jon & his team with my life over the years & still am always grateful & forever in their debt for always being there supporting me through thick & thin with my fur babies xx the last pic of my grey cat under going treatment after his last incident

Carol Bushnaq

Thank you for excellent care of frankie yesterday. To all staff reception veterinary nurse especially and vet.
Frankie got the spring back in his step this morning. Able to walk run and play on his favourite part of beach.
Thank you ? ?

Ryan Branagan

I wouldn't take a pet here in my experience. When our Companion Care Vet misdiagnosed our cat, we got no justice or accountability. All the vet cared about was trying to shift blame, ignoring the fact they were so busy talking about an irrelevant dental operation they somehow forgot to mention our cat actually had anemia and undiagnosed long-term kidney disease that was becoming terminal. We had to learn this, among other things, from ANOTHER vet, not them, too late. Later they tried to claim they'd told us everything, when they'd told us nothing beyond a dental surgery and the painkillers might cause kidney issues in the long run (a bit too late for that since it turns out he was ALREADY going terminal and they hadn't noticed or bothered to even tell us). Ultimately, if you care about your pet, go elsewhere.

Kirsty Lord

Always kind and compassionate and there for you in an emergency. In this case we had a very poorly cat who they squeezed in within 2 hours of ringing and explained had we not been seen quickly his tail would need amputating due to infection. On another occasion they took my call just before closing and saw us after hours when my 23 year old family cat was found in a rapidly deteriorating state and they were extremely compassionate as they put her to sleep. I will forever be grateful to the care Joao Alves and his team have given our animals over the years.

Susan Kennedy

Ever since Daisy and I joined Companion Care in Scarborough, I have always been very impressed with the friendliness and car given both to Daisy and me! She recently had bladder surgery with John and her care was efficient and successful and she is now a very happy little dog and I am a happy owner!

Maureen Trotter

The receptionists could have been a bit more helpful, went in up to the counter where two receptionists were sat said I was here with my two dogs, just said sit over there. Normally they would weigh my dogs and have a chat ,but they were just chatting to each other, my oldest dog is now twelve my other is seven we have been going there since they were puppies. It just didn’t seem the same place I was very disappointed ☹️