Community Life Choices - Chorley

Zoe R.

Please never trust your family and loved ones in the hands of this company, they are left hours and hours after they are supposed to be changed/washed etc. Constantly late, without staff and the office staff have no care or consideration whatsoever. The actual carers that come are mostly lovely and couldn’t fault the job they do when they are here but the organisation itself is ran so so badly. We are now stuck with this company until we have other options and it is upsetting for the person being looked after as they do have bonds with the carers themselves so it is a shame, but everyday you are guessing whether you are going to have your calls or not.

Patricia R.

This company was very stressful to deal with and let us down countless times. The office blamed Covid and the carers - and the carers blamed the office, but the result was harmful for my husband. They regularly failed to come at agreed times and were usually on answer phone when I tried to find out what was happening. On numerous occasions I left messages but did not get responses. Sometimes they lied about how long the carers would be, claiming on one occasion that they were pulling into my drive when they actually arrived another hour later. On three occasions they did not come at all, and again could not be contacted, causing us great distress. I regularly spoke to the manager but nothing improved.
This company is very badly managed and uncaring and I recommend avoiding them if you can.
I’ve given one star because a couple of their carers actually cared.

Margareta M.

Thank you so much to Alison and Caleb for organising support for me at very short notice. The service I have received from this care agency is wonderful. They are always on hand and so happy to assist people, they are truly a caring agency. I would highly recommend their services to anyone.

Patricia D.

Absolutely let down by this agency, deserted my mother at the start of the lockdown, we have had to do all the care since then ourselves which we could not do under normal circumstances and not even a phone call to see if she is ok. And now we find out that they have been paid all the way through as though they had provided the care. If there were no stars they would have it. When they were visiting some days they would be hours late to get her up and hours early to put her to bed. Sometimes they would not even turn up and never gave the full time allowed allowing for travel. Some of the staff were lovely but others who were 'supervising' were very unprofessional, uncaring and rude.

Dennis S.

They carers are not turning up on time, this morning 2 hours late. I am not blaming the carers they do a good job , l blame the administration, they give the carers extra work and we get pushed back.

Charlene B.

Management very poor. Disgusting attitude towards staff. No wonder they can’t keep staff. Poor communication with service users. I would highly recommend you do NOT use this company. it’s a disgrace to the care industry.

Aahil S.

The staff in the office are amazing! As they clients are too, very respectful and good pay!

Alison W.