Coleridge Medical Centre - Ottery Saint Mary

Annabelle

Absolutely disgusted. After an appointment at the Coleridge Whimple surgery I was told by the doctor to submit a urine sample and the sample bottle could be obtained from the Ottery surgery or pharmacist. I tried to collect one today but both the pharmacy and Boots were out of them. The pharmacy told me that the surgery will have to give one out to me. I walked back round to the surgery to be told by the receptionist that they don't stock them and never have. Finding it incredibly hard to accept that there was not a single sample bottle on the premises not even a doctor had one, I went back to the pharmacy. The assistant looked most puzzled and went over to the surgery but came back empty handed. Nor the assistant or the pharmacist could understand that the surgery did not have a single sample container for me to use. The pharmacist had no idea what I could do!

Wandering Wakeful

best experience ive had with a surgery in a long time. The staff was polite, very helpful and listened to me. As a visiting patient, i was very impressed

Wendy Payne

New to the area, just spoke to an extremely helpful receptionist. So far so good. Thank you for your help.

tracey Richards

Trying to get an appointment after the doctor told me I couldn’t wait until next year needed one now!
Couldn’t get an appointment for the clinic until next year. So asked for an appointment with the doctor I spoke too.
That was a no go also. No appointment until next year.
They said they would speak to the doctor I spoke to and see what she has to say. Won’t hold my breath.

Jim Devon

I have had such wonderful care from the staff and Doctor Kerr that I am lost for words. Without them I would not be able to have continued working. I am very lucky.

The new levels of staffing and doctors have meant a resumption of high standards after a difficult patch.

Laura Windsor

The most useless GP practice I've ever experienced. Thankfully I moved out of the area which allowed me to experience competent medical care. Unfortunately my parents are still trapped here and being served by negligent "professionals". Looking back on care I received from them, they ignored blatant symptoms of a condition which is now going to require major surgeries despite my mother bringing it to their attention several times and dangerously over prescribed me medication against national guidelines at the time. I am now stuck on this medication and have become reliant upon them.

The only advice I can give people still receiving care here is run if you can, the grass is definitely greener elsewhere.

Nick

Used to be brilliant but since covid they are now badly understaffed (although they try to cover it up, it's now common knowledge).
It's difficult to even see anyone, sometimes even the the e-consults are unavailable.
Some of the doctor's just seem disinterested and condescending in their attitude.
What happened in the last 2 years
This place needs a serious overhaul as the community are starting to lose all faith in their surgery......
Update: apparently the practice is being run as a business by 2 of the doctors and they are keeping staff levels down to increase profits.
Now trying to sell the practice.
My partner made an official complaint to ombudsman and they lied through their teeth about things... Shameful

Philip Stacey

They are trying their best. Given they work for the NHS, they do a good job. Doctors and receptionists are polite and professional. To improve, the main thing is to reduce waiting times, for calls to be answered and for appointments waiting lists to be reduced. Unlikely unfortunately with the NHS currently, hence a modest 3 stars for their good performance.