Coldstream Pharmacy - Coldstream

Coldstream Pharmacy

Address: 45 High St, Coldstream TD12 4DL, United Kingdom.

Phone: 1890882412.

This pharmacy is located in Coldstream, Scotland, and is easily accessible by car or public transportation. The pharmacy is wheelchair-accessible, with a wheelchair-accessible car park and entrance.

Especialidades

Specialties: Pharmacy.

The pharmacy offers a wide range of services, including medication disposal, quick visits, and credit/debit card payments via NFC mobile payments.

Otras características

Other points of interest:

• Wheelchair-accessible car park
• Wheelchair-accessible entrance
• Medication disposal
• Quick visit
• Credit cards
• Debit cards
• NFC mobile payments

Opiniones

This company has 14 reviews on Google My Business.

Average opinion: 4.1/5.

Reviewers have praised the pharmacy for its excellent service, friendly staff, and efficient operations. Some reviewers have noted that the pharmacy is a welcome change from other pharmacies in the area, which can be quite strict with their questioning.

One reviewer noted that the pharmacy is "excellent" and that the staff are "efficient, helpful and knowledgeable". Another reviewer praised the pharmacy for its friendly and helpful staff, saying that they are "lovely".

Características destacadas

Some of the characteristics that make Coldstream Pharmacy stand out include:

• Excellent service
• Friendly and helpful staff
• Efficient operations
• Wheelchair-accessible facilities

Información recomendada

For anyone looking for a pharmacy in the Coldstream area, Coldstream Pharmacy is definitely worth considering. Its excellent service, friendly staff, and efficient operations make it a great choice for anyone looking for a hassle-free pharmacy experience.

Additionally, the pharmacy's wheelchair-accessible facilities make it a great option for anyone with mobility issues.

👍 Reviews of Coldstream Pharmacy

Wendy S.

5/5

We find this pharmacy excellent and everyone there from Pharmacist to staff are efficient, helpful and knowledgeable.
We moved to Scotland from France where the pharmacy there always gave us the 3rd degree questions whenever we collected our prescriptions.
We cannot praise this Pharmacy highly enough.

Stuart T.

1/5

Went in for an emergency prescription, ‘sorry we can’t help you’, horrendous

Brian R.

5/5

Lovely friendly and helpful staff

Susan T.

1/5

Sadly, I have to give only a one star rating. Two years ago, in fact the 28 years I've used this pharmacy, it would always be a 5 star rating. But twice now within a couple of months, I have had a bad experience. My husband and I are elderly and quite ill. (I am 79. He is 85.) As a consequence, we need quite a lot of medication. I dont keep track what I order and when, just that I ordered them.
In the past, what medication I ordered from my surgery, the pharmacist would text me when and how many were ready for collection.
The pharmacy must have changed hands because all regular faces are gone and now there are young girls.
Two months ago, I received a text that medication was ready. The pharmacy is 5 miles from my home so we try to go when we are out that way. I went in to collect the medication and the girl went to the back and returned with one . I said I recall ordering 2, was the other not ready too? She went to the back and returned with the other one. I thought it was lucky I asked or I would have gone home and not known it was ready to be collected.
Yesterday, we were notified of a prescription ready so my husband went in. I was sure he would need a bag as I ordered quite a bit. He came back to the car with one prescription. I said I had ordered a few and hoped they were ready, he should go back in before we leave and ask. He went in and returned with a bag full, 3 more medications the girl did not look to check for. We rely on these medications and the efficiency of the pharmacy to dispense them. If we had left, no one would have said when they were ready for collection. I phoned the pharmacy and spoke to the girl. As I tried to politely explain, she kept cutting me off and talked over me . She said I should know what I ordered. I explained that I dont know when each is ready for collection. Some can come in late etc. She replied it was my job to know and got very upset with me. She said she cant be checking everywhere. She hung up the phone.
I called my surgery and found out George Ramones of Duns Pharmacy now owns the Coldstream Pharmacy. I phoned him. He said, "Well you cant expect the girls to go around every half hour to check where all the medications are."
I said no but a customer should hope to have them checked when they come in for collection. He did concede , however, that the girl should not have hung up.
In the past, I was notified each time a medication was ready. Also the assistant always checked numerous places including their fridge. Never a problem.
I dont know if other customers are experiencing this lack of commitment, efficiency and lack of dedication in giving the customer good service. It is upsetting enough having to need these medications without being given difficulty in obtaining them !

Steff H.

5/5

Always very helpful and friendly staff. Lots of products available for a small shop, from make up and jewellery to baby products. Fantastic local shop.

Anne

5/5

Helpful and friendly staff. No questions go unanswered. Clean shop and good selection of a variety of goods & gifts

Badger

5/5

Very pleasant staff and always super helpful.

Laura A.

5/5

Lovely staff very helpful and happy place to go into