Chocolate Works Care Home

Amazing care given always, very helpful staff members, nurses and managment are always there to help whenever needed and residents are always a pleasure to be with!!

The Chocolate Works Care Village is an amazing place. It's an incredible transformation of an almost derelict building into a care home that frankly most of us would like to live in now, never mind in our old age. The CEO of the company responsible for the development, who I know personally (and have worked with in recent months on a number of projects including this one), has turned an awe-inspiring vision of quality care in the heart of the community into a reality. There are so many elements that make this place amazing - there's an "outdoors-inside" marketplace complete with street lamps and real trees, cafe, restaurant, pub, gym, hairdressing salon and spa area. But let's be honest, all of these mean very little without great care from a great team. The general manager here is an absolute gem and her team work really hard to give care that is the absolute best. Don't take my word for it - go and visit this place for yourself, meet the people and make up your own mind. All visitors are welcome.

My father is staying here and it’s more like a 5 star hotel than a care home. The decor is tasteful and everything is in keeping with the Art Deco period. The staff are fantastic and show care and respect to all the residents. I am confident that my dad is well looked after and that maintaining quality of life is at the heart of the values of this place.

I would call this the chocolate works scare village. My dad was there for a few months he was totally bed ridden and was fully dependent on staff. Dad hated it and even threatened to put a pillow over his head. His personal belongings kept going missing for eg. His razors and blades, his 4 wheel walker, his body wash, his dentures. These were never found and no effort was made to find them. These are expensive and I was constantly having to replace his toiletries. He was constantly filthy with stale food all Over him. Many times I would visit he would be wearing another residents clothing. Even though he had loads of clothes of his own. His own clothes were being used on other residents the labels on dads clothes had been cut out. I was walking down the corridor and could see dads t shirts in the clean washing outside another residents room. Dads clothes are very distinctive bright colours so easily recognisable. They didn’t shower him from April till July. The bathroom wasn’t big enough for a shower chair. I asked for him to be showered at another facility but these requests were ignored. The food was terrible dad said. He lost a lot of weight as he wasn’t eating. I was taking food in for him when I could. He was told by staff to stop pressing his buzzer. He was also told to stop using too many pads as they had no room to store them. He was also told to stop snitching to his daughter. He was petrified. I have now moved him to Connaught Court, Fulford. He is a different man and back to his old self. I understand that the chocolate works were short staffed but there is no need to treat my dad that way. He has all his faculties and he knew exactly what was going on. They would leave him for more than an hour after he pressed his buzzer needing a pad change. He wanted to keep his independence by using a urinal bottle with help to my disgust he was told to pee in the pad they were too busy. Sorry I wouldn’t put an animal in there. My dad and I have been through hell the trauma on us both has been horrific. We still suffer with this trauma today . Thank god i moved him. Don’t recommend this place at all

My husband was offered a room (47) in the dementia unit of this supposedly highly trained pioneering care village , he was moving on the Wednesday & on Monday I was called by the social worker to say it was withdrawn because of what two members of their staff had witnessed while visiting paul in his current hospital unit . Saying he needed maximum restraint while bathing by four members of staff (only 3 in the room) and he punched a member of staff to the floor ( never happened) . The manager of where he is now is furious at this treatment and lies . I was blocked on twitter by Springfield health care and my review on their Facebook page has been hidden , what else are you hiding !! Despicable behaviour So angry Helen moynihan

*Springfield, whoever is in charge of admissions, disgusting way they handled my grandmother’s need for care. Shouldn’t be working in “care”. Have reached out to the home however had no response.

my grandad is currently been cared for here. they are so brilliant with him and he has settled so well now! all the staff are amazing and very friendly!

A fantastic place for the care of its residence.The transformation of the Chocolate Works is really impressive. I just wish it had been around when my mother needed full time care.