Chastleton Medical Group - Durham

Address: Newton Dr, Durham DH1 5BH, United Kingdom.
Phone: 1913846171.
Website: chastletonmedicalgroup.co.uk.
Specialties: Medical group, Doctor, Medical clinic.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilets.
Opinions: This company has 33 reviews on Google My Business.
Average opinion: 3.6/5.

Location of Chastleton Medical Group

1913846171

Chastleton Medical Group, located at Newton Dr, Durham DH1 5BH, United Kingdom, is a well-established medical group with a primary focus on providing excellent healthcare services. With a phone number of 1913846171 and website at chastletonmedicalgroup.co.uk, this medical clinic has made it easy for patients to access important information and schedule appointments.

The medical group specializes in various areas, including general medical care, doctor consultations, and medical clinic services, ensuring they cater to a wide range of patient needs. Chastleton Medical Group features wheelchair-accessible facilities, including a car park, entrance, and toilet, making it convenient for all patients, including those with mobility challenges. Additionally, they provide accessible toilets and baby changing facilities for the convenience of their patients.

According to Google My Business, Chastleton Medical Group has garnered 33 reviews with an average rating of 3.6/5. These ratings indicate a generally positive patient experience and a strong commitment to quality care.

Key features of Chastleton Medical Group include:

1. Excellent medical care: A dedicated team of healthcare professionals provides a wide range of medical services, ensuring patients receive the best possible care.
2. Accessibility: With wheelchair-accessible facilities and convenient parking, Chastleton Medical Group is committed to accommodating all patients, including those with mobility challenges.
3. Strong online presence: An informative website and social media presence make it easy for patients to find essential information, schedule appointments, and learn more about the medical group's services.
4. Positive patient reviews: With an average rating of 3.6/5 on Google My Business, Chastleton Medical Group demonstrates a solid commitment to patient satisfaction and quality care.

Reviews of Chastleton Medical Group

Morris Phillip Gretenburg

2/5

Couldn't organise a nap in a sleep study, the past 10 years has gone nothing but downhill, from doctors leaving, and being verbal about the issues to patients. The phone system, its almost like they have a months free trial, then switch to someone else - the STUPIDLY long phone message, its unnecessary. Just have a simple, hello - press 1 for appointments etc but have them timed, so if its after 12, send option 1 to a looped message saying please call back tomorrow.... its not hard.

Just please please please sort your selves out.

PsyMong Ski

1/5

Its no wonder its so hard to get an appointment, they make a mountain out of a molehill. What should of been as simple as a single appointment or even a 2 min phone call has ended up being 10+ calls and 3 appointments plus another appointment I am waiting to goto.

Absolute disgrace so unorganised they struggle to get dates right even when it's written down infront of them on a note, when asked to fix the issue of the date being wrong they fixed that date and sent it out making another mistake on a different date that on the original letter they got right.

Do they have some kids on work experience thier because they have been so usless at times.

People don't have time to be pissed about for weeks on end when it's something that should be simply sorted within a single appointment.

martine mitchell

5/5

Brilliant surgery.
Staff so helpful and understanding.
Never had a bad experience with them in 30 years.

Malcolm Frostwick

5/5

Excellent service from the practice today.
Made appointment today. Saw doctor.
Had blood tests all within four hours.
Well done all.

Paul

3/5

Good surgery when you can get an appointment phones are constantly busy during the 8.30 rush and online is like fastest finger first or they are all gone.
Have since found out that if you are willing to travel and go anytime there are out of hour surgeries at Belmont and Meadowfield. I have used this myself a few times now and think this should be made aware to all patients.

Ritu Kataky

1/5

Unable to talk or meet a GP. No appointments available for 3 weeks. Not sure what is going on with NHS. I’ve been with this surgery for decades. It was excellent. Now patients can’t meet with GPs they are familiar with and the care and connectivity needed for a patient care has gone downhill rapidly

W H

1/5

V Poor surgery. This used to be a first class surgery but has seriously gone downhill. Difficult to get an answer on phone, even more difficult to get an appointment particularly with your own doctor. They only provide telephone appointments and it is then up to doctor if he/she is willing to see you. Yet if you go to the surgery, there's never more than a couple of patients inside. They have no intention of addressing the problems it causes for patients as it works absolutely fine for the doctors particularly when they are working from home. They won't even ring patients directbut revert to emailing their receptionist to ring the patient. If there's a supplementary query the receptionist then emails the doctor. Repeat prescriptions are often wrong and takes the chemist and patient to have them corrected. A truly awful surgery.

Anne Welch

1/5

Absolutely dire! Unless you know you”re going to be ill 2 weeks in advance don”t bother!
Website is utterly confusing - how do I get an appt or speak to a person without A waiting 40 mins on phone B driving up there for 8.30am to try for appt or C waiting for days for Doc to ring meSurely our NHS is not this atrocious Extremely worrying that a once efficient GP service is absolutely defunct now!