Catterick Village Health Centre - Richmond

Moomin #

Attended drop in surgery today at catterick village. Yes, there was a wait and things running late but the staff team were polite, pleasant and helpful. Very grateful for care received. We are fortunate to have a local surgery and pharmacy to care for us. Thank you.

Carol Foyston

I registered as a new patient and my form was processed immediately. Having just been discharged from hospital I was concerned about my medication. The pharmacist called to say he would process the prescription and I received a call from Reception to say this had been passed to the Pharmacy and would be ready for collection. Everyone, without exception, was helpful, caring and courteous - 5 star all the way. Thank you.

Billy hill Hill

I find it hard when I see low marks for this surgery 3 years ago when I needed them after a horrendous fall they were there for me
After a wait of far to long first opp done
(Hip) with complications,
Out of hospital with very little meds
I got to the surgery and they completed things there and then back home meds in hand
Therefore all I can say is well done and thank you all again
Many kind regards
William Hill
P.s many thanks also to catterick pharmacy who turned it round there and then

Python Ithon

I genuinely can’t tell if this is a clinic or a saw trap. I’m probably going to get an email because of this but im being serious. Mr Cameron Crowther reminds me of boss fight and if you defeat him you get the heartwarming reward of basic human respect. Lovely place would go again!

Ally Allingham

Update:

After leaving this review I received a passive aggressive letter through the post, saying they had recorded all my calls with Cameron which had been reviewed. I absolutely will not be going down to hear them for myself but will be requesting those recordings.

However, I fail to see how this could account for personal interactions and I’m presuming calls he’s made to me to advise me they won’t be completing my tests to start medication as had they been reviewed I’m pretty sure someone would be pretty disgusted.

This surgery is absolutely abysmal… they also said they would happily help me find another surgery #idespair as if I wasn’t already going to do that and there was lots of choice in the area.

If you can drive. Don’t go here. I’m not sure how to peruse this further but if I can… I absolutely will.

…..

Doesn’t deserve one.

Cameron the practice manager is possibly the rudest most difficult person I’ve ever had to deal with in a Drs surgery. Which is no easy feat and I used to work for the NHS so I’ve dealt with a few!!! The man seemingly hates human beings so has weirdly picked a job where he’s supposed to care and look after them :/

They referred me privately for an assessment, and then when asked by that medical team Cameron, who is not a doctor, but the husband of Dr Crowther…. refused to give me the tests I needed to actually be treated for the issue. I’m flabbergasted.

I have AuDHD and find physical appointments very difficult, however they refuse to deal with even the simplest complaint by web consultation and insist I wait the 2+ hour wait for the walk in surgery which I can’t arrive early enough for because I have to take my kids to school.

If you’re thinking of signing up here…. Don’t. Run. Run far away and don’t look back. You’ll get more care and sympathy from your next door neighbours cat.

Tori Geater

If I could give 0 stars I would. If you ring in to the office and have the misfortune to receive the Office Manger Cameron on the phone then I would suggest you hang up and try again. Heaven forbid you should call the doctors surgery for a doctors appointment (for a 6 year old as well). I have never spoken to such a rude, aggressive, obstructive and condescending man in my life. I called to make an appointment for my 6 year old and was immediately met with his horrendously rude manner for absolutely no reason. A very long unpleasant story short, I ended up at the surgery that afternoon with a pre arranged appointment for my other child and came face to face with this man who proceed to have a go at me further for daring to have called that morning for an appointment for my daughter. He was continually rude and aggressive, I was holding my one year old and had my 6 year old beside me whilst I was subjected to his tirade. When we left my 6 year old was in tears at how "the horrible man had shouted at her Mummy". Disgusting behaviour for absolutely no reason. I can see from the reviews here that this is a regular occurrence with this man and clearly being the husband of the doctor makes him feel that he can treat people like dirt and not have to account for his actions. I will be taking the matter further so as to try and prevent others from experiencing this disgusting behaviour.

Yvonne Buxton

I just want to say thank you to everyone at Colburn and Catterick Village surgerys. Two weeks ago I managed to get a same day appointment with Dr Prothero who sent me straight to Darlington Memorial hospital with suspected appendicitis. The treatment at the hospital was outstanding.
Today I phoned to see if it was possible for someone to look at my stitches, again not a problem.
Beki the nurse made me feel so relaxed and not a nuisance.
All sorted and another more comfortable.
Thank you to everyone.

RST1600

Went in for a nhs MOT, saw Jan. She was very kind and excellent at her job. Place was clean and only fault I could find was they need more signs to the rooms. 5 star