Castle Meadows Surgery - Dudley

Address: 100 Milking Bank, Dudley DY1 2TY, United Kingdom.
Phone: 1384234737.
Website: castlemeadowssurgery.nhs.uk
Specialties: Medical clinic.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Gender-neutral toilets, Toilets, LGBTQ+ friendly, Transgender safe space.
Opinions: This company has 66 reviews on Google My Business.
Average opinion: 2.9/5.

📌 Location of Castle Meadows Surgery

☎️1384234737

Castle Meadows Surgery: A Comprehensive Overview

Castle Meadows Surgery, located at Address: 100 Milking Bank, Dudley DY1 2TY, United Kingdom, is a renowned medical clinic that offers exceptional healthcare services. The surgery can be reached at Phone: 1384234737, and additional information can be found on their website, castlemeadowssurgery.nhs.uk.

Characteristics and Services

Castle Meadows Surgery specializes in providing comprehensive medical care. Their team of highly skilled professionals is dedicated to ensuring the well-being of their patients. The surgery offers a variety of services, including:

Wheelchair-accessible facilities, including a car park, entrance, and toilet.

Gender-neutral toilets to accommodate all individuals.

A LGBTQ+ friendly and transgender safe space, promoting inclusivity and respect for all patients.

Patient Experiences and Reviews

With 66 reviews on Google My Business, Castle Meadows Surgery has received considerable feedback from its patients. A majority of the reviews express satisfaction with the surgery's efficient and caring approach. Some of the common praises include:

Excellent telephone triage system, allowing for quick phone consultations and preserving face-to-face appointments for those in need.

Prompt appointment availability, with some patients reporting being offered appointments within 10 minutes of calling.

High levels of professionalism and care from all staff members, from reception to nurses and doctors.

Appreciation for the surgery's efforts in making appointments more convenient, reducing the need for time off work.

Average Opinion and Recommendation

Based on the reviews, Castle Meadows Surgery has an average opinion of 2.9/5. Despite the slightly lower rating, many patients have expressed their contentment with the services provided. For those seeking a medical clinic that prioritizes inclusivity, efficiency, and patient care, Castle Meadows Surgery is a strong recommendation. To learn more about the surgery and its offerings, consider visiting their website, castlemeadowssurgery.nhs.uk.

👍 Reviews of Castle Meadows Surgery

Lisa Davies-Green

5/5

This surgery is running so well! Calls are triaged, sometimes a Dr will call which I think is a great way to keep the surgery free for people that need face to face appointments and helps me with not having to leave work to go for an appointment that can be sorted by a quick phone call, much more efficient. The last 2 times we have needed an appointment we were offered one straight away, both within 10 minutes of calling, excellent service. Very happy with the treatment from all staff here from reception to the nurses to the doctors, we feel very lucky to be at this surgery.

Darren Law

5/5

Called the surgery at 15.22 on a Friday afternoon, got an appointment for 16.00 the same day, receptionist was excellent and the doctors care was also very professional, the whole experience was 5 stars.

Kirsty Greenaway

1/5

I'm really considering changing doctors they have not helped me at all with the problems I'm still having and keep fobbing me off. I can't get an appointment and when I have a telephone consultation its oh I don't know what it is. I have been waiting for a call back all day off another doctor and he hasn't phoned me! I've just called them and he's gone home and he will call me tomorrow. There has only ever been 1 good doctor at this surgery and she has now left... looks like searching for a decent surgery if there is one these days. Finally got a call back from the receptionist a day later to be told the doctor is referring me to physio its on my notes that physio makes it worse and will irritate it more ? and they still can't sort the other problem I have been dealing with for years could really do with a decent doctor to help me

Katie

5/5

Amazing doctors surgery, receptionists are friendly and understanding, always try to get an appointment and are helpful. The doctors are great too, doing the most they can for patients and easy to talk to!

Farij Firthouse

1/5

The worst GP surgery ever. Better to keep a Lidl or a butcher where people around the area will benefit. This surgery does not follow up patient follow up. They don't even care about patient safety. Always new doctors. Most of the time you don't see a doctor. You always see a nurse or medical students. Don't no where all the funding is going. This doctor surgery need to know they aren't doing a favour. They are getting paid. They are not doing it for free.. the local gphc needs to look into this surgery.

Nils Patel

1/5

Worst Practice ever. Has been for years . Previous practice manager is in prison and new practice manager is nothing but a Lier. Only good dr is Dr Majid , all the other doctors don’t care and ask you what you feel you should be given, if I new that I wouldn’t call the GP. They have a very bad rating on social media aswel. I’d recommend if you have any issues to move away from this practice or report them to the ombudsman’s. Asked to speak to the practice manager but he never rang me once he was just hiding because he knew he was in the wrong and didn’t want to explain. Stop giving patients mis-advice as you are causing serious health implications.

Anna Raja

5/5

I rang the surgery and was given an appointment within 2 days to see the GP. I was so impressed with the efficiency of the entire surgery. I was seen within minutes of arriving. The receptionist was so friendly and kind. The GP Dr Majid was the best GP I have ever been to. He was incredibly informative, helpful and actually cared about my concerns and well being. Thank you all!

George M

2/5

Whats happened to appointments? I usually book one via the Patient Access App but my doctor never seems to have appointments available anymore even though I have tried for a couple of months, I have mental health problems and rely on seeing the same doctor each time as its important having built a rapport, she's a great doctor when I can get an appointment, she has been of great help many times.
using the phone is a problem for me so the app was great but no longer so and there is no email system either so I cannot even voice my opinion or concerns, it would be handy to write my health concerns in an email that can be addressed by my doctor as things are easier for me to put in writing as conversations are always difficult.
Seems the surgery is struggling somehow? I do hope it doesn't end up closing.