Caerleon Surgery - Bilston

Address: Dover St, Bilston WV14 6AN, United Kingdom.
Phone: 1902493426.
Website: healthandbeyond.healthcare
Specialties: Public medical center.
Other points of interest: Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilet, Appointments recommended.
Opinions: This company has 24 reviews on Google My Business.
Average opinion: 2.2/5.

📌 Location of Caerleon Surgery

Caerleon Surgery Dover St, Bilston WV14 6AN, United Kingdom

☎️1902493426

⏰ Open Hours of Caerleon Surgery

Monday: 8 am–6:30 pm
Tuesday: 8 am–6:30 pm
Wednesday: 8 am–6:30 pm
Thursday: 8 am–4:30 pm
Friday: 8 am–6:30 pm
Saturday: Closed
Sunday: Closed

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Caerleon Surgery – A Comprehensive Overview

Caerleon Surgery, located at Dover St, Bilston WV14 6AN, United Kingdom, is a public medical center dedicated to providing high-quality healthcare services to its patients. With a phone number of 1902493426, and a website at healthandbeyond.healthcare, Caerleon Surgery is committed to ensuring its patients receive the best possible care.

The medical center offers a range of specialties, with a focus on public health. Additionally, Caerleon Surgery provides several amenities to accommodate its patients, including a wheelchair-accessible entrance and a wheelchair-accessible toilet. It is recommended to make appointments in advance, as this can help ensure a timely and efficient visit.

Caerleon Surgery has garnered a mix of reviews, with an average rating of 2.2/5 based on 24 reviews on Google My Business. While some patients have reported positive experiences, such as being understood and accommodated by staff like Seema, others have expressed concerns about the quality of care provided.

Despite these mixed reviews, Caerleon Surgery remains committed to improving its services and providing the best possible care to its patients. With its convenient location and range of specialties, it is well-positioned to meet the healthcare needs of its community.

Key Features and Location

Address: Dover St, Bilston WV14 6AN, United Kingdom
Phone: 1902493426
Website: healthandbeyond.healthcare
Specialties: Public medical center
Other points of interest: Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilet, Appointments recommended

Reviews and Feedback

Caerleon Surgery has received a total of 24 reviews on Google My Business, with an average rating of 2.2/5. Some patients have praised the staff for their understanding and accommodating nature, while others have expressed concerns about the quality of care provided. Despite the mixed feedback, Caerleon Surgery remains dedicated to improving its services and ensuring its patients receive the best possible care.

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"summary": "Caerleon Surgery is a public medical center located in Bilston, United Kingdom, offering a range of healthcare services and amenities, with a mixed review rating of 2.2/5 based on 24 Google My Business reviews.",
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👍 Reviews of Caerleon Surgery

Ellie M.

5/5

Called the surgery to book an appointment and spoke with Seema, she was very understanding with my concerns and offered me an appointment for the same day, she was very accommodating and well spoken. Couldn’t ask for a better experience!

styles C.

1/5

During my visit, Dr.Muhammad Asghar exhibited behaviour that was both unprofessional and disrespectful towards both myself and my mother.

We are looking for new surgery

Manisha P.

4/5

Great surgery never had any issues seeing my doctor, Dr Asgar is great always has time for his patients. The only issue is when trying to call surgery you could be waiting a while. Need to call 8am on the dot otherwise waiting time is long. The receptionists are good always have time when I call.

YO L.

1/5

I phoned to request another prescription (due to the pharmacy changing hands & returning them to surgery) and I explained the medication was for severe depression in which I was finally accepting the help for, for the first time.
Cut along story short I was laughed at by the receptionist Seema which instantly brought me to tears. I said to her that I think it is disgusting you would laugh at me like that and asked her to apologise, She did 'Apologise for Laughing at me' but I was already embarrassed & felt so away by it. It was hard enough to accept medication in the beginning, without being made to feel this way..
I more than understand the pressure on services is more than ever however the blatent attitude, ignorance and disrespectful nature of the receptionist was quite hurtful..
This is not the first time I have had awful attitudes from receptionists here since they switched hands. Dr Rangels team would of never accepted this....

Kirstie B.

5/5

Been at this doctors for 27 years, a safe environment and lovely staff. My GP and nurses have always been fantastic!

David H. (. M.

2/5

4.5 hours waiting for a call back. Phoned at 10.30am it's now 3.00pm and still no call back. Calling on behalf of elderly parent. This is the second time this week I've tried to speak to someone. Just glad this isn't my own doctors. I will be lodging formal complaint with Commissioning Agency.

Lisa G.

1/5

I would give it a lower score but I can't.. absolutely terrible I phoned for an appointment today 29/7/19 and the very rude receptionist said that we don't offer appointments in advance now they are on the day appointments so I have to phone at 8am every morning to see if there is availability.. I asked her when had this started and she said it's always been like that.. which I replied that i have been coming here all my life and it hasn't !! I then said to her that I'm going to have to unfortunately change doctors to which her reply was go then !! Absolutely appalled at the staff they have working there. They need a good lesson in customer services. Underpaid and short staffed is never an excuse to be a complete and utter arse !

Harjinder K.

1/5

very poor service, I always need to wait in the morning at 8.00 am or else they won’t give you an appointment, their phone doesn’t even ring at the surgery and even if it does they don’t pick up. My husband have serious problem with high blood pressure and they even prescripted a medication for him. The receiptionists are the worst and they do not respect the patient at all.