Belmont Health Centre

In recent months after a reorganisation and amalgamation of two surgeries at the Belmont Health Centre, I have found that the patient experience has significantly improved and waiting times on the telephone for queries or appointments is very quick. All the staff are efficient and deal promptly with requests. The surgery also is not inundated with people whenever I have gone in for an appointment. As a patient I am very pleased with the final outcome that I have noticed when calling or visiting the surgery. The staff are efficient and helpful.

I want to give a thank you to everyone at this organisation, especially Rosie Ginger! I have been very ill for more than 2 years now, I've been seen by specialists and different Dr, and no one has made me feel as good as she did. Rosie has made me feel like a person and has taken the time to consult me and think about different treatments and exams I should be doing. I have struggled a lot with breathing in the past, and none of the specialists has taken the time to even give me treatment. After seeing me for a 1st time, Rosie Ginger has given me a new inhaler treatment that allows me to breathe a lot better, and she has also done all the blood tests and exams that can help me understand what my health issues are and how to better treat them. I still have a long road ahead, both in exams and in treatments, but with Miss Ginger, I feel like I am in good hands and everything will be eventually solved. She is not only an amazing health professional but also an amazing person. Thank you very much for everything.

My 5 star rating is for Miss Paula who has been very helpful in all my queries and appointments. She really does listen to the patients and tries to accommodate everyone’s needs. I have been very stressed and anxious when dealing with doctors appointments like most people but Paula is very professional and knows how to make the process much smoother. Thank you Paula for all your help!

I called in regards to my dad’s eye test appointment. Which we had a call from the Doctor who advised for an urgent referral and to get the report from the optometrist. When I called using extension 3 the lady asked me the reason for the call and while I was explaining, cut me off to ask for his DOB. When I then tried to explain that I have been chasing this up for the 3rd time, she adviced the hospital don’t tell them anything unless they log into the system. I found this strange since the referral came from the GP and I know they send notification of appointments. Then a letter is then posted out to the patient. I myself am I health professional and I know how the system work and found it shocking that when I have been chasing the matter, she slipped out the response was given on the 31st July and it’s now September. So you are telling me only when I decided to press the matter further you happened to find this information. Absolutely was rude they need to learn how to treat the patient with respect

One of the best practices! Had a great interaction with Paula a few days ago, she helped me with a request for my auntie. Paula was very nice and attentive and answered my queries. Very thankful to her.

Paula is very good, she always helps me and my husband. I am very thankful for her and for all the help she has given us. I wish there were more people like her.

Belmont Health Centre deserves nothing less than a five star rating. It is an exceptionally good GP practice which is easy to access. My recent experience of all the staff I have come in contact with at this Practice is that they are all very attentive and helpful in providing patients with the care and support they need and deserve. In particular, without diminishing my appreciation of all the support provided by the other staff at the Practice, I would like to express my very grateful thanks to Kajol for her extraordinary help with promptly sorting out some very difficult referrals. Thank you!

I just wanted to leave a review for Paula at Belmont Health Centre, who has been so kind and so extremely helpful, after I’ve been chasing an X-ray result which was done at NPH a month ago on my knee, after I had an accident. I finally got the results in today, a month after I had the X-ray. The delay was because NPH had a back log of results to get through. Paula, advised me what I should do, to try and speak to the X-ray Department at NPH and by doing this, my results were found! I want to thank Paula at Belmont Health Centre, as she was very informative on the couple of times I was chasing this, and she was so reassuring and friendly, which meant the world, as I’ve been in so much pain. She took her time to explain to me what I needed to do, and even after the results have finally come through, the Dr at the surgery now wants to see me to discuss, Paula made the next available appointment for me. The care and kindness of my health was paramount to her. Paula, along with everyone that works at Belmont Health Centre, are simply wonderful members of staff, who take the time to talk, and make you feel so reassured and well looked after. Thank you so much for taking care of my health worry, and for helping me with my situation. I am truly grateful to you XX