Barton Family Practice

Repeatedly impressed by this surgery. Today, they fit me in very quickly (within an hour of initial call) and I saw Sister Emma Collins who was so kind and warm, made me feel really comfortable and relaxed. I’ve also had really good experiences with Dr Shilton and Dr Slack who have always made me feel listened to.

The best practice I’ve been too, recently moved into area. Used GP a few times for myself and family. Every time called back or seen same day. Always friendly and helpful. Receptionist always answer quickly and always take good details of needs and obviously can do their very job well as GPS always call me back and have good initial information from receptionist. Thank you all very much.

Excellent experience of using online service at Barton. Requested some new medications for a relative using online query and received a message two days later to say it had been issued and collected later from the pharmacy. Thank you very much.

I would like to thank you as on 2 occasions last week, there were problems with availability of items.in my prescription.. On both of these, your reception staff took them on and resolved both.

I am perplexed that preventative and primary health care are not prioritised here. Firstly, you have to discuss your health concerns with a receptionist who determines if you will or won't speak to a GP. It is not the receptionists' fault but they often misunderstand because they are asked to do something outside the scope of their role. Then if you dare ask to have a consultation with a GP who you have dealt with before you receive hostility, wait over a month for an appointment and then more hostility. It shouldn't be this complicated.

Consistently friendly and helpful staff, from administrators to doctors. Good range of facilities provided for a local village surgery. I've never failed to get an appointment on the same day as long as I've been on the phone at 8!

Always get call back, no straight forward appointment in person as you would expect a drs surgery to offer