Ashbourne Pharmacy - Ashbourne

Melanie O'Connell

I went for a flue injection and was asked if I had one before, I said yes 2 the first one I felt awful but second fine. After injection she said you might feel a bit tired and cold like symptoms but if you haven't had one before or had any reaction you should be fine.WHAT is happening it's like going through the motions and not listening!!!

Rebecca Orford

I just wanted to thank Katrina for her excellent customer service when I called today.

Katrina went above and beyond to assist me when I was being passed from pillar to post with no one seeming to be able to assist me from my doctors surgery.

Katrina was extremely thorough and patient and I can’t thank her enough and I really hope her excellent customer service and care to patients is appreciated and recognised.

Katrina, you really helped me during an extremely stressful and vulnerable time, thank you.

Karen Hames

Went to collect a prescription I took in 2 weeks ago to be told that I hadn't dropped anything off and there was no collection for me. They said it must have been misplaced by staff. Great a document with personal details on. I told them it was medication for diabetes to which I was told "we don't carry that, get another prescription from the doctors and take it to another pharmacy ". Funny how they knew what the medication was as I had never told them. Disgusting attitude and rude

Ian Bailey

Terrible service completely unhelpful and uninterested, went out of there way to be awkward and made me feel extremely uncomfortable in front of other shoppers, by contrast I went to boots and had a great experience where pharmacist was helpful and resolved my problem quickly, easily and with dignity and respect…. What a disgrace this pharmacy is….. Avoid at all costs, see other reviews that have been posted recently and stay away!!! Lloyds Pharmacy this is an embarrassment to you, your Area Manager needs to spend time retraining the staff here…. You can do better than this!!!!

Debra Purcell

Very poor service & also lie to you. Rang today to see if they had my prescription was told they hadn’t, rang surgery was told it was with Lloyds. Rang them back to be told “they had got it but would not be ready till Monday,” but I needed tablets for the weekend. Was then told I could pick up my prescription and take it elsewhere. Absolutely ridiculous. They did eventually say I could have it today after a lot arguing but not till after 6 !!!

Motorhome Junkies

Rubbish service, I rang in the morning to see if my prescription had arrived, yes they said, you can pick it after 1 o'clock. Went to pick it up in the afternoon, sorry one of your items we don't have in stock. Why did you not tell me that befor I made the 25 mile round trip!
Well we can't ring everybody was the reply!!!!

Lucy Rimmer

Absolutely terrible service.
I submitted my repeat Prescription a week ago. I didn't get any notification to say it's ready. I called several times to check and no one answered.
I decided to leave work early to go and collect my Prescription, only to find there is no Pharmacist and they don't know when they will have one!
They cannot cancel my Prescription to send it to another Pharmacy, so I'm left without critical medication.
This is not acceptable service.

Laura Speight

Unhelpful, my prescription had not been sent over ( not the dispensers fault) but the attitude and the way I was spoken to because I wanted them to check the system or issue an emergency prescription was disgusting. Told I would be thrown out of the shop if I was to continue to be awkward (stressing I had no meds, not my fault!) I know that they can issue an emergency prescription as I have had it before the last time the same mistake was made. Saturday 12pm16th July 2022