Archway Veterinary Centre - Chepstow

Archway Veterinary Centre: Comprehensive Pet Care in Chepstow

Nestled in the heart of Chepstow, Archway Veterinary Centre has been serving the local community and their pets with exceptional care since 1989. This well-established practice, situated at 17A Moor Street, is more than just a veterinary clinic; it's a testament to the dedication and passion of its team to ensure the well-being of animals in the NP16 5DB area.

Main Services

• Veterinary Care: Archway Veterinary Centre offers a wide range of veterinary services, including preventative healthcare, diagnostics, surgery, and dentistry. Their team of experienced veterinarians is committed to providing the highest standard of care for pets, from routine check-ups to complex medical and surgical cases.
• Pet Supply Store: The centre houses a well-stocked pet supply store, offering a wide array of products to cater to the needs of various pets. From food and treats to accessories and toys, you'll find everything you need to keep your furry friends happy and healthy.
• Veterinary Pharmacy: Archway Veterinary Centre has an on-site pharmacy, ensuring that pets receive the correct medication promptly. The pharmacy stocks a wide range of prescription and over-the-counter medications, as well as pet-specific supplements and vitamins.
• 24-Hour Emergency Care: The centre works closely with the local emergency service, ensuring that pets have access to expert care around the clock. In case of an emergency, owners can rest assured that their pets are in capable hands.

Location and Access

Archway Veterinary Centre is located at 17A Moor Street, Chepstow, NP16 5DB, making it easily accessible from the town centre and surrounding areas. The practice is conveniently situated near several bus stops, including those on Moor Street and Bridge Street, ensuring easy public transportation access. For those driving, there is a wheelchair-accessible car park available nearby on Bridge Street.

Featured Characteristics

• Women-Owned: Archway Veterinary Centre is proud to identify as a women-owned business, reflecting the centre's commitment to diversity and inclusion.
• Wheelchair Accessibility: The centre is designed with accessibility in mind, featuring wheelchair-accessible entrances, seating, and gender-neutral toilets, ensuring that all pet owners can access the services they need.
• LGBTQ+ Friendly and Transgender Safe Space: Archway Veterinary Centre is an inclusive space, welcoming and respectful of all pet owners, regardless of their sexual orientation or gender identity. The centre is proud to be a transgender safe space, reflecting its commitment to creating a comfortable and supportive environment for all.

Practical Information

• Contact Information:
  • Phone: 1291625205
  • Website: archwayvet.co.uk
• Opening Hours:
  • Monday - Friday: 8:30 AM - 6:30 PM
  • Saturday: 8:30 AM - 1:00 PM
  • Sunday: Closed
• Appointment Policy: The centre encourages appointment scheduling for all services. Walk-ins are welcome but may experience a delay in service. Appointments can be made by phone or through the centre's website.

Positive Aspects from Reviews

With an average opinion of 4.7/5 across 164 Google My Business reviews, Archway Veterinary Centre consistently receives high praise from its clients. Many reviews highlight the centre's professional and compassionate staff, with owners frequently mentioning the vets' kindness and patience with their pets. The centre's cleanliness, state-of-the-art facilities, and wide range of services are also frequently praised. Several reviewers also commend the centre's flexibility and efficiency in scheduling appointments, ensuring minimal waiting times.

One reviewer, Sarah D., commented, "Archway Veterinary Centre has been our go-to vet for years. The staff are always friendly, professional, and clearly care about our pet's health. We can't recommend them enough." Another reviewer, David L., praised the centre's emergency care, stating, "When our pet had an emergency, Archway was there for us. They acted quickly and efficiently, and our pet made a full recovery. We can't thank them enough."

In conclusion, Archway Veterinary Centre is more than just a veterinary practice; it's a community of pet lovers dedicated to providing the highest standard of care for Chepstow's furry residents. With its comprehensive range of services, commitment to accessibility and inclusivity, and highly-rated care, Archway Veterinary Centre stands as a beacon of excellence in pet care. Whether you're a long-time resident or new to the area, you can trust Archway Veterinary Centre to keep your pets healthy and happy.

👍 Reviews of Archway Veterinary Centre

Harry A.

1/5

Absolutely shocking reception staff. I was completely ignored for 10 to 15 minutes while waiting to make a purchase. One member of staff was assisting another customer, but the other- wearing glasses- continued with her administrative tasks and blatantly ignored both me and the constantly ringing phone. In the end, I simply left. Frankly, if this is the standard of service provided, I would seriously question the wisdom of entrusting them with your pet’s health.

amber G.

5/5

Recently took my unwell dog to Archway. It was really scary, but the treatment we received from vet El was brilliant, she was so knowledgeable and naturally caring that it made me feel as at ease as I could be. She totally heard my concerns and took them seriously. She laid out all of the options with pros and cons of each and we came up with a treatment plan together. Really cannot recommend her enough, she seemed like she had so much time for Ziggy even though she was incredibly busy. The receptionists and nurses were also really kind and helpful. Thanks Archway for making a scary horrible situation much more bearable. Ziggy is feeling much better now 🙂

jim R.

5/5

We had an absolutely lovely vet look at our Frank very friendly and fantastic with Frank ........Archways absolutely 5 star !!!!!!!

Elesha B.

5/5

Our dog Rolo is signed up with Archway and honestly since his first puppy immunisations all the way to his neutering surgery every single member of staff from the receptionists, the veterinary nurses and the veterinary surgeons are so friendly and nothing is too much trouble Rolo also loves visiting! Highly recommend them and honestly would not use any other vets ❤️❤️

mark S.

5/5

We always take our animals here when they have ailments and found all the staff very helpful and understanding. Today we had to have one of our cats that we have had for 17 years put to sleep. Very emotional for us but the vet and nurse were so compassionate, caring and sympathetic. This made the traumatic experience much more easier. Would never use another vets.

Lay X.

5/5

The best & kindest vets. Both my cats go here and they’re so thorough with them. They make time to see your animal and put your mind at ease about anything you ask. Wouldn’t go anywhere else ! Lovely ladies who work there !

axsthetic M.

1/5

I am in disgust, one of our five week old puppy was becoming ill fast, we had to rush him in and he continued to cough up blood on the floor and nobody done anything, they were all rude from the start, ask where the bathroom is and they told me to shh and wait, they were pumping up the pup with chemicals we didn't know of and they secretly put our dog down WITHOUT our consent, the dog had '30 seconds left to live before it dies naturally' how would they know? found that suspicious, and then 3 people pressured us trying to get us too sign in the last 30 seconds of its life, said if we took it home they would call the police. they said it was in a coma and can't feel anything but when we didn't sign, told us that we were being selfish as it was in pain, only pain it was in was from the pentoject. anyway it passed away 'naturally' then they asked for us to pay, next day: (today!) we phoned to find out the truth and they told us they put pentoject in him (we got it in writing) and then when we phoned to complain and they tried to make out we were accusing these so called "qualified vets" of something they didn't do as if we are liars? and told us it died naturally after ADMITTING to put it down. I feel disgusted and betrayed as I trusted them with my dogs life and instead they took it. not vets at all in my eyes. do not go here if you want your pet to come out alive

Paul D.

5/5

The vet and nurses are excellent. Reception staff were out standing very helpful nothing was to much trouble. The care my cat received was excellent and the after care. Thank you very much. Best vets in Chepstow.