The Castle Practice - Tidworth

Address: Drummer Ln, Tidworth SP9 7FH, United Kingdom.
Phone: 1980842261.
Website: thecastlepractice.co.uk.
Specialties: Medical clinic, Doctor.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Restroom.
Opinions: This company has 30 reviews on Google My Business.
Average opinion: 2.9/5.

Location of The Castle Practice

1980842261

The Castle Practice, located at Drummer Ln, Tidworth SP9 7FH, United Kingdom, is a well-known medical clinic with a dedicated team of healthcare professionals. The clinic can be easily reached through the telephone number 1980842261. Further information and detailed descriptions of their services can be accessed through their website thecastlepractice.co.uk.

The Castle Practice has a wide range of specialties catering to various medical needs. As a doctor's office, they offer services from routine check-ups to specialized treatments. Their friendly and knowledgeable staff are committed to providing the best care for their patients.

Additionally, the practice is equipped with facilities that cater to patients with special needs. The building has a wheelchair accessible entrance, wheelchair accessible parking lot, and wheelchair accessible restroom. Furthermore, they have restrooms readily available for all patients.

According to opinions gathered from Google My Business, the practice has received a total of 30 reviews with an average rating of 2.9/5. It is important to note that every patient's experience may differ and potential patients are encouraged to read through the reviews to gain a better understanding of the practice's strengths and areas for improvement.

Reviews of The Castle Practice

Kerstin Beacall

3/5

Most of the receptionists are polite and helpful, especially Debbie, nothing is ever to much for her.
One of the receptionists however is so rude, she is unhelpful and talks down to people, hence why only 3 stars.
I actually told her once that when people aren't feeling well they need support not someone who thinks they are better than them.
I know a few people that have complained about her but it seems nobody cares enough to have words with her.

jan sains

5/5

Today I had staples removed at The Castle Practice Tidworth
Very efficiently removed with no discomfort to me
Everything explained to me,was the best thing we ever did moving to both the castle practices at luggershall and tidworth

Alan J A Pillét

2/5

Repeat prescription farce, thereby causing me unnecessary distress.

This disappointing, ongoing & unresolved issue was not helped by this afternoon's condescending telephone manner from a Tidworth Castle Practice recepionist.

I am out of a certain medication a week now.

Thank you, the Castle Practice & thank you, the Pharmist, for showing such consideration.

Clare Bamforth

5/5

A very good service which is under high demand for the area where appointments are available daily, depending on the issue. The phone triage service is excellent which enables the practice to identify who needs to use an appointment or not, enabling priority of care to be established. Doctors and nurses are friendly and professional and are genuine in their practice. Not sure why the reviews for this practice are so low, as this is a busy practice who seem to deal with the pressure well.

C L

2/5

I like the phone automated prescription order service and generally they are good to get in contact with and traige system seems to work well.

The clinical team are always running late which is a bit disappointing really. I waited over 30 mins for my last appointment with no update on what was going on or how much longer the clinican would be.

I think they should have a very clear/obvious annoynmous "comments, suggestions and complaints" box in the waiting area, so I didnt have to write this on here:

Today I witnessed one of the reception staff in Tidworth (not naming names), actually both ladies, but one more than the other... being very unnecessarily rude and abrupt to an elderly, foregin man.
It was definitely not called for, there was no need. Instead of being so condescending when there was clearly a language barrier, they should have been more caring and understanding.
Kindness doesn't cost a thing, especially in this line of work, which I have worked in before.
I think the reception staff should be spoken to about their abrupt attitude as it is no good in a customer/patient related job.

Not nice to witness. Not very diverse or inclusive! Maybe staff should have some refresher training on this.

Would be interesting to see what feedback the team would get if there was a suggestions box in the waiting room.

Carole Hebdidge

5/5

Many thanks to the receptionists and nurses who have been so kind and helpful especially over the last few months. We are very lucky to have you all to look after us.

Caroline Mcntyre

5/5

Compared to London where I used to live The Castle Practice is amazing. I have a long term condition and am able to see the same GP (holidays etc allowing) which helps a lot. I also have had to use the Triage system for myself and my father and was able to see a Dr that day, all be it there being a short wait. Repeat prescriptions are easy and if I have any questions I find reception friendly and willing to find out info needed. I did have a very bad experience in London but this country practice is a dream in comparison to what I am used too - why 5 stars. Fingers crossed the good service continues.

Kerry Grzesiak

5/5

Always very polite and efficient. I rely on all of the staff and cannot fault them. They have a tremendously hard job to do, and they all do it with care and sensitivity. I take my hat off to amazing job they do day in day out for us.