Orford Lodge Surgery - Hitchin

Introduction to Orford Lodge Surgery

Nestled in the heart of Hitchin, Orford Lodge Surgery is a highly regarded medical practice committed to providing exceptional healthcare services to its local community. Situated at 100 Bancroft, the surgery is a crucial hub for residents seeking professional medical advice and treatment. With a focus on patient-centric care, Orford Lodge Surgery strives to ensure that everyone who walks through its doors receives the highest standard of care possible.

Main Services

• General Practice Services: The surgery offers a comprehensive range of general practice services, including health checks, vaccinations, and management of chronic conditions such as diabetes and asthma. Their team of dedicated healthcare professionals is equipped to handle a wide array of health issues, ensuring that patients receive tailored care that meets their unique needs.
• Appointments: Appointments at Orford Lodge Surgery are recommended to ensure that patients receive the full attention and time of the healthcare practitioner. This allows for a more thorough examination and discussion of any health concerns or queries.
• Specialist Referrals: For patients requiring specialist care, the surgery can facilitate referrals to relevant specialists or hospitals. They work closely with other healthcare providers to ensure a seamless transition and continuation of care.

Location and Access

Orford Lodge Surgery is conveniently located at 100 Bancroft, in the center of Hitchin, a bustling market town in the North Hertfordshire district. The surgery's proximity to the town center makes it easily accessible for patients, with a variety of public transportation options available nearby.

• Public Transportation: Several bus services operate within close proximity to the surgery, providing convenient access for patients. The nearest bus stop, 'Hitchin Market Place,' is just a short walk away and serves multiple routes.
• Parking: The surgery offers a wheelchair-accessible car park on-site, ensuring that patients with mobility issues can access the facility with ease. Additionally, there is ample on-street parking available in the surrounding area, with some disabled parking spaces also available.

Featured Characteristics

Orford Lodge Surgery has implemented several features to ensure that its facilities are accessible and comfortable for all patients. These include:

• Wheelchair Accessibility: The surgery is fully wheelchair-accessible, with a wheelchair-accessible entrance and toilet facilities to accommodate patients with mobility impairments.
• Toilet Facilities: Well-maintained toilet facilities are available on-site, ensuring that patients can access them comfortably during their visit.
• Payment Methods: The surgery accepts a variety of payment methods, including debit cards, NFC mobile payments, and credit cards, to provide patients with flexible and convenient payment options.

Practical Information

• Address: 100 Bancroft, Hitchin SG5 1ND, United Kingdom
• Phone: 1462654040
• Website: NHS Website

Patient Opinions and Positive Aspects

With 51 reviews on Google My Business, Orford Lodge Surgery maintains an average rating of 2.6 out of 5. While the overall rating may indicate room for improvement, several positive aspects have been highlighted by patients in their reviews:

• Professional Staff: Many patients have commended the surgery's staff for their professionalism, kindness, and helpfulness. The dedicated team is often praised for going above and beyond to ensure patient comfort and satisfaction.
• Convenient Location: The surgery's central location in Hitchin is frequently cited as a positive aspect, with patients appreciating the ease of access to medical care in their local area.
• Appointment System: While some patients have expressed frustration with waiting times, others have praised the surgery's appointment system, noting that they are usually seen promptly after their scheduled appointment time.

Orford Lodge Surgery plays a vital role in the local community, providing essential healthcare services to residents in and around Hitchin. With a focus on accessibility, patient comfort, and professional care, the surgery continues to strive for excellence in its service delivery.

👍 Reviews of Orford Lodge Surgery

Kitty V.

3/5

When you actually get to see a GP they are very helpful, however getting an appointment is impossible. The system of calling at 8 and hoping that you are lucky enough to be in the 1st 10 people on the phone does not work nor does telling working people to come and queue at 8 to maybe get an appointment that day. Sort out online booking have appointments available online for a few days in advance. 3 times now i have needed a GP and been forced to pay over £200 for a private appointment for an issue which if given more than 10 minutes on the phone could have been resolved. Also stop telling people to go to a&e thats causing blockages there!

E G.

5/5

The receptions are always lovely and I have had great experiences with most of the Drs I have seen. Dr Awan is always particularly kind. Yes sometimes you have to wait a little for an appointment, but when its urgent they will always find a way for you to be seen. I feel very lucky to have such a great GP surgery close to me.

Izi D.

1/5

I've been calling for 3 days in a row to book an appointment with GP, and they keep saying to me to call the next day because there are no appointments available! After I suffered with anaphylaxis and almost died and this is the second time this year! The receptionist keeps telling me to go to A&E instead! It is a disgrace. I have life-threatening alergy, and I don't know what because I need testing, and I need epipen at least, but why would they care?!?

Anne R.

5/5

I phoned to arrange a repeat prescription and the doctor I spoke with asked me to come in the next morning for a check up. Following this thorough examination I have arranged samples and further tests to determine whether I have problems that need addressing. I felt that I mattered and that I was listened to. Excellent service.

Sarah P.

1/5

Whilst I totally understand having to wait on hold for a considerable amount of time, what I don’t appreciate is being on hold, get to number 3 in the queue and the phone line then goes dead and gets cut off, I ring again to get back into the queue to wait for another age to finally get to number 2 to get cut off again. Whilst I am patient, this is ridiculous and not fit for purpose. Not all of us can stay on the phone indefinitely to get through to someone as we have work and lives to get on with. This option needs to change along with the mind numbing music. It’s not as if I need to contact the surgery often, but the Practice Manager needs to look into ways in making this simpler and less painful for all. As this has happened to me before, it is beyond frustrating and time wasting. A response would be nice but I know this won’t happen either.

o

4/5

Great service for me today, seen quickly, the lovely doctor got me in to hospital as it was that serious with an accompanying letter for a&e.

Katie S.

1/5

Appalling behaviour from the surgery…. They know I’m severely asthmatic but could not be bothered to prescribe me my inhalers for 2 months straight. And treating me like I’m stupid. Asking if I know how to request my medication… what sort of question is that!? Not happy at all. Always cancelling important appointments. I will be changing surgery they’re a joke

Michelle K.

1/5

I have MS and during the past month have been told by a receptionist I should go to a chemist for conjunctivitis eye drops when I phoned in to get a doctors appointment because I could hardly see. It turned out that I had Blefaritis. I tried last week to get an appointment with a doctor due to a Positive Latent Tuberculosis result from blood tests done due to my MS and was told no appointments available. I tried again this morning to get an appointment with a doctor because yesterday I ended up in A&E at the Lister due to breathing problems. Diagnosis Acute Bronchitis. Phoned surgery this morning to get appointment with a doctor not just for a sick note for work but to ask advise from him/her. Apart from hearing another receptionist shout out that there were no appointments available again today, the girl I was actually speaking to told me to go online to sign myself off work without giving me the opportunity to explain that I needed further help. I think it's outrageous that the receptionists are given so much power to stone wall us that really need help especially as I'd felt so lucky over the years to have belonged to this surgery.