Tower Hamlets Urgent Treatment Centre - London

Finn H

If I could give 0 I would. Waited 1 hour in A&E to be transferred to “Urgent” care treatment. On arrival we were told 3 hours, we were triaged within 1 hour and it was decided we needed an MRI to confirm. Phone calls needed to be made and we would get confirmation in 15 minutes. One hour & 45 minutes passed, we enquired at reception what was taking so long. Apparently our physician was trying to contact a different department and was being “bounced around” and then it was change over time so they needed an extra time to settle!! My pregnant girlfriend and I had been there for hours, she wasn’t offered anything or any reassurance about the baby. Shocking care, shocking facility and dirty.

Now the worst part. There was an odd man there the entire time we were, walking around with no shoes on part time, phone playing loudly no earphones and using bathroom & charging facilities. A woman started to yell, he tried to get her child to come sit beside him making provocative hand gestures. He was never a patient at all! Just hanging out there! And security sat behind a desk People need to be routinely checked for bands especially in this area it is with access to public. Disgusted.

Antonis

Hello, I would like to leave a review about my visit to the UTC at London Royal Hospital and more specifically about the Doctor Ebtisam Bsis. I have no words to describe how amazing she was. Reassuring, caring, kind, understanding, encouraging, she treated me like a human being and with full compassion. She listened to everything I mentioned with full attention, treated me in an EXCELLENT way, she checked everything so meticulously and since she noticed I was very stressed, whilst checking, she was giving me reassuring words throughout although she didn't have to. I have honestly no words, but I hope this amazing human being is highly appreciated by her employers and team. I could go on and on about the most positive experience I've had specifically with the doctor EBTISAM BSIS. I don't know if you read this review or not, but if you do, and although I thanked you a million times, I would like to thank you ONCE AGAIN for being the best person in the world apart from an excellent professional with so so so much knowledge. BLESS YOU and I hope you are as appreciated as you deserve, I've never encountered a doctor as capable and human as you. You are the best, and UTC, Royal London Hospital, you are lucky to have such amazing professionals and doctors like DR Ebtisam Bsis. THANK YOU. Lots of love, appreciation and most importantly RESPECT for you. R E S P E C T.

Valenta Muparadzi

4 hrs and still waiting. The lady who did my blood pressure looked like she was in a prison trying to break out. Honesty , this place needs a change. There's no welcome according to BartsHealth values. No updates and most people had to go back to work as they couldn't wait any longer. Why is no one doing anything about all the reviews. Simply put a change by installing a monitor to display messages if staff are busy to speak with patients. I have to go back to work as well after asking for a few hours off. I feel sorry for the Elderly people stuck here. I hope I haven't picked up Covid-19 as many people are coughing in this small place. Bring a mask if you're coming here.

__bensmith__

Disgusting wait times, suspected appendicitis and have to wait 6 hours in agony whilst i over here someone looking for “ a strong deep heat” the staff are slicked on their chair murmuring to you and couldn’t be any less helpful. Nurse left me in the dark and didn’t tell me how long I’d wait. Absolutely disgusting what tax money goes on, privatise the lot

Murtaza Hazareh

Came to the urgent treatment centre (UTC) for a wound dressing change. I arrived at 09:30 on a Sunday. It was very quiet which is ideal for getting treatment.

However, to be seen by the healthcare team, you would first have to be seen by the A&E department. I think this is a faulty system, because I imagine during busy hours the A&E would be extremely busy and therefore my addition of something simple and non life threatening would be quite annoying for them.

They would then refer you back to the UTC. Afterwards I was sent to a GP hub location in tower hamlets. Then finally my wound was dressed again.

Overall because it was a quiet morning (which I recommend if you want to be seen quickly), I didn’t find it too bothersome.

Mohammed Hussain

A joke to be called an "Urgent Treatment Centre"- nothing urgent about it. Wait time went from 1 hour to 3 then 4. Doctor's probably got their medical certificates written by hand. Both times I came in (with family members), was given a cultural lecture and nothing about it was medical. Staff are very unhelpful as well as not being polite. You can have staff that are rude but still be of benefit.

*Update* Another day at the clinic, and all the cleaners have become doctors. Toilets left filthy and in the 6 hours that I was there, not once was it cleaned. What a bloody joke!

Chloe Jackson

I attended the Urgent Treatment Centre at Royal London on the advice of my GP on 4/5/22, regarding a skin infection that I have had for over 2 months. The skin infection had not improved after 2 courses of antibiotics, my GP was concerned and said it needed draining at A&E asap.

I waited at A&E for an hour and was then redirected to UTC. The staff who saw me at the Urgent Treatment centre were dismissive. I felt that they couldn't be bothered and had no idea what they were looking at. Also answered a call on their personal mobile phone in the middle of my consultation, as i was undressing. Very poor staff attitude and knowledge. They seem to just want to get patients out as quickly as possible without actually providing treatment.

I have since gone back to my GP who confirms it should have been drained, but they are not able to do this at GP surgery.

Sade Akinsanya

Disappointed that I have to post this but I’ve had the most dehumanising experience at the urgent treatment centre. After speaking to 111 regarding stroke like symptoms they called me to say they have booked me into the UCC to be seen urgently. I made my way there and on the way a dr called me again to ensure I was on my way. I arrive and wait 4 hours to be seen, when I am seen the nurse states they can’t do any blood tests at the urgent treatment centre and says the numbness down one side of my body is simply vertigo and prescribed me medication that I’d already picked up from my pharmacy that hadn’t helped. There didn’t seem to be any desire to actually get to the root of the issue and I was brushed aside within five minutes of sitting down. I’ll be booking a private assessment with bupa tomorrow because I’m not willing to risk a potential stroke impeding my life.

Wouldn’t advise anyone use this service.