Carleton Clinic - Carlisle

Okay, here’s a detailed description of the Carleton Clinic, presented in a formal and helpful manner:

Carleton Clinic: A Comprehensive Mental Health and Hospital Resource

The Carleton Clinic stands as a valuable resource within the Cumbria, Northumberland, and West Durham (CNW) NHS Trust, dedicated to providing specialized mental health services and functioning as a comprehensive hospital facility. Located at Address: Cumwhinton Dr, Carlisle CA1 3SX, the clinic is easily accessible and offers a range of support to individuals facing a variety of mental health challenges. You can reach them by phone at Phone: 01228602000 and find more detailed information on their website: Website: cntw.nhs.uk.

Clinic Specialties and Accessibility

The Carleton Clinic’s primary focus is the delivery of robust mental health care. They cater to a diverse range of needs, offering treatment and support for conditions such as anxiety, depression, and other related disorders. The clinic operates within a hospital setting, allowing for a holistic approach to patient care, often incorporating medical assessments alongside therapeutic interventions.

Recognizing the importance of inclusivity, the clinic has invested significantly in ensuring accessibility for all visitors. Key features include:

A wheelchair-accessible car park.
A wheelchair-accessible entrance.
Wheelchair-accessible toilets.
General toilets are also provided.

Furthermore, it is strongly recommended to book an appointment in advance to guarantee availability and streamline your experience.

Patient Feedback & Overall Impression

The Carleton Clinic currently boasts 21 reviews on Google My Business, reflecting a generally positive patient experience. The average opinion stands at 3.3/5, highlighting areas of strength while acknowledging opportunities for continued improvement. The feedback suggests a welcoming and compassionate environment, with staff consistently praised for their helpfulness and understanding. Observations from reviews frequently mention a calm and quiet atmosphere, particularly appreciated during lunchtime, and a pleasant canteen experience. The clinic's commitment to supporting individuals through challenging family situations, as evidenced by one particular comment, underscores their dedication to patient well-being.

Important Considerations

It’s noteworthy that the clinic provides valuable training to maintenance staff, indicating a commitment to maintaining a safe and functional environment. The overall impression seems to be one of a well-managed facility staffed by empathetic and dedicated professionals.

Recommendation

For individuals seeking comprehensive mental health support within a hospital setting, the Carleton Clinic presents a promising option. We encourage potential patients to explore their website – [cntw.nhs.uk](https://www.cntw.nhs.uk/locations/carleton-clinic/) – to learn more about specific services, admission procedures, and to schedule an appointment. Taking this proactive step will ensure you receive the personalized care you deserve.

👍 Reviews of Carleton Clinic

Dennis L.

5/5

Provided training for the maintenance staff, my overall impression of the site and staff was very good.

James R.

5/5

Great place calm quite just having lunch lovely food in the canteen .Staff friendly ✅

George L.

5/5

I contacted them on 6th December 2023 about a stressful family incident (grand-daughter) and was helped to a good outcome by
10pm at night. Very caring and sympathetic staff - many thanks

Joshua F.

5/5

the staff were all lovely and really helpful and i had a very positive experience their, in terms of medication it was easily 10 times faster to be able to get sorted with the best medication for you because, for me, the side effects of the medication my mental health issue required have always been very severe.

Andrea D.

1/5

Night staff were All asleep, despite having a special obs patient to watch.
I informed the staff manager, who told me to write an official report,,,
But I will Not, because it will be in my notes, and I will be treated worse than before.

Molly B.

1/5

I would put a -0 star rating if I could, some of the staff are lovely and actually help you, but most of the staff are absolutely atrocious and don't care WHATSOEVER about patients well beings as I was treated so badly as was a friend/patient that I was inside with at the time. Disgusting clinic and would not recommend at all.

Jeremy L.

3/5

Small waiting room with nothing to keep children with adhd entertained but the staff are great.

Molly R.

1/5

I am currently staying here under section 2 and I am shocked at the pure neglect and controlling nature of the staff here.
They do not care for the safety of the patients here. I do not feel safe in this environment.