Rokshaw Laboratories - Sunderland

J F

Been waiting for my paid order for over a week. Turns out I had paid for an expired and used prescription. No one told me, let me know they were refunding me or that I had made a mistake. Only found out when I called to see where it was. Now I will be without my medication for over 2 weeks by the time my new order comes. Rubbish! They need to sort out their IT systems so this cannot happen to anyone else, a pop up should have appeared to correct me.- feel really stressed.
Just to add, this score was for that one issue... their products are well produced and consistent, but do leave at least a week or more to have a prescription processed even if you don't screw it up, like I did. ?

Babu Yaga

If you do your research and know a little about things before, you can tell them what would be suited to you for the better, they’re a budding company ironing out the creases but I haven’t had a problem with them at all as long as you research and know what you’re putting in your own body, they’ll help out I’m sure it’s probably quite a hard license to get to be able to distribute this so they’re going through the right mediums as far as I’m aware but not had a problem with them, one tip; could start flavouring the tinctures bit of strawberry flavour or something would be a bit tastier than horrible oily plant taste (I don’t mind but it’s an acquired taste)

David Black

Had delays on first order and now its a 1-2 day turn around from script to door. Could do with a bit more variety or a clearer list of products in stock but much better and consistent than street. They have helped legitimise my experiences and I am eternally grateful.

PhatG

Rokshaw and Curaleaf are incompetent in everything they do. A company that can’t see any issues with purposefully adding weeks of delays to a customer’s prescription order by their backward ways of operation. My current pharmacy, IPS, can deliver my prescription 70% faster than Rokshaw/Curaleaf. Not only are they faster but IPS has to order my prescription from Rokshaw/Curaleaf first!

Strains are very poor quality and need to be improved.

Ejay

I have been with these twice now for medication and haven't had any issues if anything fast delivery after payment, as long as you order before weekend and working week days your order will be fast and the service has been fine for me, the reviews are maybe from the learning to deal with all the customers much better now

GIVE THEM CREDIT!

Anne Chapel

Rokshaw has left me for over a month without my life-saving NHS specials' medication. This is because Rokshaw informs that it can't get any calcium phosphate to add to the special's medication to stabilise it. Last week, I lost my vision for up to 45 minutes without this medication. Today, I phoned Rokshaw to ask it to use an alternative to calcium phosphate in the medication in order to stabilise it. Rokshaw refused to do this, told me to go somewhere else for my specials' medication and hung up on me. Rokshaw knows that I've had terrible trouble trying to get a supplier who can provide this medication and the doctor tells me that she has had the same problem. When I phoned Rokshaw back to ask for the email of its complaints' department, I was given an undeliverable email address. I don't think that Rokshaw realise that by refusing to use an alternative chemical to stabilise my medication, it is effectively in breach of the Human Rights' Act 1998. I'm now very frightened because I fear I will go blind like my father has.

Tracy Pearson

Absolutely shocking. Ignored ALL my emails, all 25 of of them. I had to send a product back, they made it as difficult as possible. The manager was meant to call me back but obviously didn’t. Also told an awful lie about me to my mum. This pharmacy is not to be trusted imo

Gem W

So im adding a new review... still not a 5 star as tweaks need doing
More strains need to be available better quality needs to be done it can be as its been achieved with noidecs t14 , and lastly 10grams should be 2-5 grams for testing
10grams is alot of money and alot of wasting product
Most long term medical users will know within the first gram if its a good one
So options should be given