Lingfield Surgery - Lingfield

Xander

So far my experience here has been great, I desperately needed a new GP and lingfield accepted me even though I was just out of their catchment area. The staff and doctors are friendly and informative, as well as quick and efficient. My phone calls are almost instantly connected through even if I call at "peak" times. My requests and questions are answered quickly and I get my results back quickly too. It's not perfect but it is great what the people here do with that they have.

Ahmed Bilal

I am at job and having severe pain in my kidney, they booked a telephonic appointment on Friday between 3-4 pm but they didn’t call me. At 4 I called them again, they said we will call you any minute. But I haven’t received any call from GP. Now it’s Saturday and they will reopen on Monday.

Tibor Amer

Useless. Everything has to be done on apps….that don’t work… can’t get to a doctor. If you are really lucky & still alive you might get a phone call (if they haven’t deleted your number) but not from a doctor. It’ll be the pharmacist or someone else. Submit a medication request online and literally nothing becomes of it. Anti depressants? Forget it, you have to run out of them go full cold Turkey every time you need more. Diabetes?! Forget it. You’ll run out of medication & never get any more because neither the diabetic nurse nor the resident pharmacist can seem to get a doctor to write you a prescription. Months & months without medication even when you go in & fill out the forms on the desk… still, I guess the funeral company next door gets plenty of trade out of them….

Sean Byrne

Procedure for booking appointments changes every time I try to use it and is always somewhat obfuscated. If you want a planned appointment forget it. On the day emergency appointment is the only option in most cases. Otherwise good luck with the telephone queue at 08:30 for on the day appointments, forget the NHS app or patient EMIS website, they've turned all this useful stuff off. If you can find where they've put the email enquiry form on the website this week then be prepared to be ignored. Someone's deleted the phone number from their Google listing and turned off editing suggestions. Seems they'll do all they can not to field your enquiry!

Sebastian Fry

Look, i may be seeing this through some tinted lenses, but this place is pretty great.
I filled out the “new patient” form on the website, and got asked the next day to bring in photo ID and proof of address. And that was that!
NHS app updated within a week to show my new surgery details, which is quicker than i expected.
And next up, i booked an appointment using the online form. I got the appointment booked for 4 days after requesting it, at 9:20 in the morning.
I used to be registered with another surgery in east grinstead, but after trying to get an appointment and calling every day for almost 2 weeks, i couldn’t get one in less than a month’s time. So registering with this practice was a fantastic decision.

Lauren

The worst doctors surgery!
Had more then one bad experience with the doctors here, mum shaming me for my daughter not getting her vaccine when I said over and over I wasn’t comfortable with her having them (from passed experience) to having a appointment that I waited for two weeks asked if I could ask a question concerning my medication for my mental health which I have dealt with for years the doctor told me no I can’t ask any questions concerning another problem in this apartment to book another (two appointments together) for me to talk to her about it and the only appointment I could get was in another 3 weeks time I will be leaving this surgery and find another one that the doctors actually listen to you

newyork1979

Both I and my late mother have experienced a poor level of service from this practice. This used to be fairly good during the 80’s-90’s. But as the village has increased its population in the last 30 years or so it just can’t cope. It’s obvious there are time restraints, due to an increased number of patients.

However, where other surgeries are offering telephone and video call appointments it’s really alarming this practice is not using technology more effectively to review patients. I have been at other practices in London when living there with a larger population where things are being managed effectively.

Lingfield surgery refused my late mother an emergency appointment when she couldn’t eat after a life limiting illness. In short after a visit in person to the GP surgery first thing at 8.30am to see a Dr, she was refused an appointment, a call back or any type of service. That very same night she was rushed to A&E where certain medication and prescriptions were given. The reception team are fire walling genuine patients in need. If you can’t cope put mechanisms in place for call backs - video calling and telephone appointments as so may others surgeries are doing. I’m only with them as I moved back temporarily and I can’t find another surgery accepting new NHS patients at this time. I’d rather have stayed registered in London and have the option of video call.

Jessica Carroll

The surgery seems organised and well managed.

I am new to the area and was surprised to learn how great the surgery is given the amount of negativity out there.

I have used the surgery now for 3 separate queries. I have received a same day appointment when the situation requires, and for everything else I have not had to wait more than a couple weeks for a telephone appointment and then a face to face if required scheduled later, I think this is more than reasonable given my circumstances.

Also reception have been very helpful as are the doctors. They went above and beyond to fit my daughter in Xmas eve.