Birchwood Medical Practice - Horley

Jasmine Plowright

The new online system is brilliant. Started filling in the form at 8am, and after a few questions I was able to pick an appt slot that suited me. Same day options available too.

Matt Cooper

Terrible service, charged £150 to fill out medical forms for my father and half of them were done incorrectly. When confronting the doctor, he clearly knew he was in the wrong, no apology offered, just deferred and made excuses.

Pawel Podobas

Try to book appointment for my sick son, unfortunately I have speak with Donna, have a feeling I was speaking with robot. She was talking over me doesn't give me a chance to explain the issue. Absolutely disgusting service, very rude.
Avoid this place.
Looking for change.

Amanda Carroll

Appalling care for our elderly mother while she had dementia. …frailty team non existent ..denied offering any palliative or end of life care...even on the day of her death. Dispassionate, uncaring and mostly unavailable. The doctor who came out while she was dying verbally attacked us for not having an up to date Respect form ( while our mother was struggling to breathe) then she left. We had to cope with our mums death on our own.

* see below.
Holly, your generic response to my review pretty much sums up the ‘care’ provided by Birchwood. I would urge you to look at the CQC report ‘Needs Imorovement’ ..or the 2.9:from patients and actually do something about it. Your ‘contact’ number simply takes me to the website. My mother is dead..so a bit late now for any help. The most interest Birchwood showed was constantly asking us for a DNR or Respect form. Modality have a poor reputation everywhere with government petitions and complaints. That’s because there appears to be a ‘ profit over patient’ system. If you want Birchwood to be less homogenised and behave like other better practices in the area then perhaps you could start putting patients first.

Brenda Skinner

Receptionist extremely rude during phonecall couldn't have sounded less annoyed, irritated and unhelpful if she tried. Phoned on behalf of someone who has been suicidal and self harming since being removed from surgery due to being homeless. Appalling behaviour. Manager needs to check recording of call at 14:14 on 21/11/24 re not being able to fill in online form. This kind of behaviour can be the last straw for someone with mental health issues, training for receptionist is definitely required.

Martin Reeve

Called to speak to someone about my physio appointment, was confronted by a rude and obnoxious receptionist called Laura.

Spoke to me like I wasn't valued and refused to even take a reference number and was very dismissive!

Training definitely needed for this member of staff!!!!

Wolfgang Garn

I have recently booked appointments via phone and online. Both ways worked great. I got an appointment on the same day and one on the date I selected. The appointments were right on time, i.e. no waiting time. The staff is friendly, professional and efficient.

eva leung

The Birchwood Medical Practice in Horley is a truly amazing GP practice. The receptionists, nurses, and doctors are all professional, helpful, and sincere in their care for patients. I would especially like to thank Dr. Katerina, who is very kind🥰, professional, and has clearly explained my long-term health issues. I hope these issues can be resolved soon. Regardless, I highly recommend this GP practice to others.👍