Centre for Sight - Eye Hospital East Grinstead - East Grinstead

Christina Paul

I had an unfortunate experience with Dr. Sheraz Daya due to his unprofessional behavior. Despite my scheduled appointment, I experienced excessive wait times with little communication or explanation. When I finally met with the doctor, I felt that my concerns weren’t taken seriously, and he seemed rushed and inattentive, which affected my trust in his care.

It’s disappointing to feel that patient needs are secondary to a busy schedule. I hope Dr. Sheraz Daya considers how professionalism and respect can make a significant difference to the patient experience.

P O

Efficient and perfect - both lenses replaced June 2024
The whole process from initial visit for tests to check-up on next day following lens replacement was carried out efficiently and to perfection. It is two weeks on from surgery, and my vision is the best it has ever been.
I have the highest regard possible for every member of the team that I interacted with and it would seem unfair to single out anyone in particular - but the level of care from Theresa who did my tests was so exceptional that I have to heap tons of gratitude to her.

Lu Ellen

On May 14th 2024, I had the procedure known as YAG Laser Capsulotomy on my left eye.

I was warmly welcomed by Rachel. Then Edora efficiently did all the preliminary test, explaining everything as she went along, Not least, Mr Kan, who also explained everything that he was doing. His friendliness, confidence and general chit chat meant before long the procedure was done and I was on my way home.

The next day I was able to confirm to Edora, on the follow up call, that all was well.
On the 25th June I had my final eye check with Mr Khan. Happy to say all went well. Good to know that if I was worried about anything, they are only a phone call away.

Cloudiness gone and everything beautifully clear and bright,

Thank you to the team at Centre For Sight - East Grinstead.

David

I had my LASIK surgery carried out here in 2020 because this facility had been recommended to me, and I didn't mind paying their higher prices if I could be confident I'd be receiving a better service.

Fortunately the procedure was successful, but I was so disappointed with the lack of professionalism and the shocking wait times that I experienced.

I should have bailed when I was left waiting over an hour at my consultation, but at the time I just chalked it up to unfortunate circumstances. They explained it was because a staff member had called in sick.
The staff member carrying out my consultation was carrying out another person's consultation at the same time in some kind of balancing act. This did not give me much confidence but I gave them the benefit of the doubt at the time.

A month later on the scheduled day of surgery I was left waiting half an hour, and when I went to the reception desk for an update, I was told my surgery could not be done at the scheduled time and it would have to be rescheduled for later in the day. When I arrived at the rescheduled time, I was still left waiting for over 3hrs,
with no updates besides the occasional "it won't be long now". The surgeon was also clearly in a bad mood. Not something I felt comfortable about. But they had taken their deposit, and I didn't have much choice at that point.

The follow-up appointment post-surgery was also accompanied by an hour-long wait, only to be seen for 20 minutes.

Fortunately, the surgery was successful, but I will not be using the facility again, and would not recommend it to anyone else. Their prices are much higher than other facilities, and their inflated prices were not justified by the service I received.

Shailesh Pujara

Excellent experience from start to finish. Starting from friendly reception, arranging appointments and dealing with traffic delays, the care of the support staff both pre and post op, my consultant Ms. Pelosi, all very understanding and caring. Long vision, driving etc., excellent. Near and middle not quite there yet. But have been assured of a great outcome in the months ahead. Small improvements noted each week. Thank you all. Best wishes. Shailesh

Fatimah Iqbal

I am free of glasses!!!!!! Thanks to Dr Daya & his Team. I feel great following PRK surgery. The whole procedure was seamless & quick. I was in a lot of discomfort after the procure for a few days (which is fairly normal). The aftercare was spectacular, fast and well put together!

Manuel Oyarzabal

The best decision ever! My eye treatment at Centre for Sight has changed my life and enhanced my confidence. Having trifocal lenses implanted by Mr Sheraz Daya has restored my eyesight and I no longer need to use any lenses for reading, driving or any other activities.
From my first encounter with Mr Daya and his team at Centre for Sight, I felt most reassured that I was getting a very professional opinion and treatment. The day of the procedure was made much easier by the comforting support provided to me by Dr Espinosa whilst Mr Daya was performing my eye surgery. Overall, a fantastic experience and a great result.

Tony Coveva

Very good outcome, very impressed with the surgent.
very happy with my new life lasting vision