Stone Cross Surgery - Pevensey

Di Collins

My husband is registered with this practice. He had to phone this morning at 8:30, waited 7 minutes before getting through to appointments to be told that there are no appointments left. He was directed to the online self help page. His condition has now become a medical emergency.
I don’t understand WHY this surgery doesn’t do what the Lighthouse medical practice do and invest in an online medical consultation service.

Susan Plant

On hold for i hour patience very distressed.
Family member has then tried ringing again and after 15 mins wait got cut off !!!!
This patient nearly lost their life a few weeks ago on ventilator and no back up plan from this GP think a report is going to be logged!!!

Oana Luca

The worst medical practice ever, if you're calling few minutes later after 8:30 to make an appointment they will say they are fully booked no matter what medical emergency you have.

They did it again! I have severe abdominal pain,l and she just told me if I am able to call 111 'cause they don't have any appoiments left,before 9 am !!!
Well done!

G W

Used to be great. Now literally impossible to get an appointment unless you want to see the paramedic practitioner (give the man a raise because he's the only one that seems available for appointments)

The whole attitude has changed, the standard operating procedure now is they tell you to ring 111 and then you wander down to A and E which is bursting at the seams to see a Dr there. They used to be so helpful at getting you an appointment on the day. Now they're moderately hostile if you dare ask to speak to your own Doctor.

I now feel the only option is to look at private health insurance. Which kind of defeats the object of paying national insurance.

Dave W

Can't thank everyone enough and that means all the staff. I have been suffering with an illness for a couple of weeks and with the help of everyone at the surgery I am now on the mend. After speedy referrals, blood tests, CT scan then a day in the Conquest Hospital things are looking up.

What a team👍🏻

muay thai23

Was once a great surgery! Can never get an appointment and when you pass by there is never anyone in there.
I suspect that if people wanted a vaccine over the last three years and to the present day they'd be immediately welcomed with opened arms!
Well I'm glad GP's got their recent pay rise as it is obviously a bonus for their part in the biggest farce in history!

Darren Scott

Not a great start since I moved to this surgery. Doctors could be more helpful and interested in you. Jo nurse came across really helpful and believable then did not ring me back as promised. The only person that really helped me was Russell who was great.
I hope my experience with this surgery gets better.
PS Reception staff are great.

Sue Guidotti

Worst surgery ever. Can never get an appointment. Always told to ring 8.30am next morning. When you ring in the morning it is just like a raffle whether you get an appointment or not. After 2 weeks post op took my consultant's letter into surgery. One week later went to get prescription at Kamsons. Nothing there. Rang surgery. Explained position. Receptionist said she would ensure prescription went to Kansons. Today, 22nd March went Kamsons guess what missing meds. Went straight to surgery. Receptionist couldn't help daid she didnt understand the prescriptions on computer. Back and forth, one person said it is been 0rinted, checked with another, yes it had been done but couldn't find it!. Then woman who said prescription was there said they didnt have consultant's letter. Is this the one, is this the prescription? no that was a prescription pre operation. Then the other receptionist said was it nose cream? No not nose cream, but spray. I was not the only person complaining at the time, there were two others. I spent over 20 minutes of my life in the surgery to be told no we don't do this, you have to buy over the counter. Despite my consultant sending letter as to my needs. Then she said " you'll have to go to your consultant ". I said I have to go two hours away to the Nuffield and I'm going away on Monday. I told this to the receptionist I first spoke with. Absolute shambles. If the surgery told me this over a week ago I would not have waited for prescription and I would have had time to contact my consultant. What a complete shambles. I intend to write to the Health Minister as I'm sick to death of not being able to get appointments. And having to deal with incompetence. I had the same service last year after I suffered injuries in a car accident. Didn't get an appointment until I went into the surgery to be asked " oh do you want a face to face appointment?". I work in healthcare and only ever attend doctors uf I absolutely need to visit. Not happy at all