The Venue Leisure Centre - Borehamwood

Cara Spencer

Rejoined after 4 years and the same old gym equipment that needs a revamp woth some maxhines. Also a cafe that never opens. 10.30am and no sign of staff opening it. Some said it opens 8.30. It never has. People wanta snack, breakfast before or after a swim and workout. It's appalling. People get fed up and cross over to the petrol station or a cafe up the road. The standards are appalling. Also the gym lockers. Bring back padlocks or key loackables. I go to a boxing gym and we have our own keys. Introduce a nice sauna and fall short everywhere else. I wish I chose David Lloyds.

Robert Hethcoat

I am only rating the customer service experience that the mother and especially the daughter Diya provide at the front desk as the face of the Venue. She is an efficient professional, extremely approachable on the front desk, and very well informed for her role. She gave a really good honest tour of the facility. She sets an exemplary standard her colleagues need to take note of, recently experienced unhelpful attitudes from other reception employees - given am a new member and unsure of the facilities operations they give the impression they are being put out by any requests from the public at the front desk. More enthusiasm less attitude.
So far have enjoyed coming in to swim yet to use the gym or do any classes.

Jolene Sher

Absolutely terrible experience for my friend who hosted her kids party there. The previous party wasn't cleaned up when she arrived, no sign posting where the party was happening and the soft play room that the kids were in had the air con broken. Most horrifically of all they had forgotten to get the food and drink for the party ready despite my friend pre booking this. I didn't see one staff member help
in the soft play or party room the whole time I was there. The only saving grace where the people working at Costa in The Venue were extremely friendly (hence 2 stars). I would avoid using it for kids party at all cost!

Nuala Khan

Softplay is lovely for kids but it needs a thorough deep clean. Additionally a coke can was found in the ball pall which is a health and safety hazard. There was a lot of dust and food bits which should not be there first thing in the morning. Somebody needs to monitor the cleanliness of the softplay.

Nick Montague

When I've been before it's been fine, for a swim, but today was the second time bring turned away because the pool is at capacity. There doesn't seem to be a way to know this before arriving, so you just have to take your chances and hope it's not full.

Would it be possible to have something on the website saying how full it is? I've seen this before with some venues

G P

I went there for one day free pass and also booked a massage. The massage was amazing, booked it with Martine via Treatwell. Will go back. The venue toilets are dated and in need of a refurb. Would not sign up to a membership yet even though I work across the road from it. Also if you don’t like screaming children in the pool, not a place for you.

Mada B

Very disappointed,the water was very cold ,the place is very dirty and the pool is always busy with teenagers that are jumping and do whatever they want,the staff don't bother.
We could only be there for few minutes and my daughter lips turned blue so here moments of fun end up very fast. Changing area is mixed women's,mens and kids,filthy and we had to wait 15 min in the queue to use one of the hair dryer(they provide 3 dryers with only 2 of them working in both sides mans and women).
Just check before you register your kids to the swimming club.
I give 2 starts becouse despite the conditions and the cold water my daughter had 10 minutes of happiness.

Jonas Obaidy

Great gym, soft play centre, orthopedist and service. Recommend to any gym rat.